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In order to strengthen our Projects & Services department within our Senegal entity, we are looking for a:
IT Service Engineer – Systems Administrator.
Other information
Provide IT system administration and operational support to ensure the availability, security and performance of SICPA solutions.
Manage infrastructure, support production environments and collaborate with local and global teams to provide reliable IT services.
Responsibilities
Administer and maintain systems hosting business applications and databases, including storage, backups, and monitoring tools.
Operate and support IT solutions using standard market tools (e.g. Nagios, Check_Mk and Splunk).
Perform system administration activities, including patch management, capacity planning, backups and recovery.
Ensure system security and compliance with SICPA’s global IT policies and standards.
Configure, maintain and operate solution monitoring tools.
Manage and update the Configuration Management Database (CMDB) of IT assets.
Monitor the health of systems, resolve incidents and escalate when necessary.
Participate in Disaster Recovery activities and ensure that agreed service levels (SLA) are met.
Manage relationships with IT providers and external service providers.
Collaborate with local and global teams to ensure efficient and reliable service delivery
This post also includes:
Support for continuous improvement and infrastructure optimization initiatives.
Contribution to system documentation, operational procedures and good practices.
Participation, when necessary, in operational support activities outside the usual working hours
Candidate profile
Education / Qualifications
Bachelor or Master in Computer Science, Information Technology or related technical field, or equivalent professional experience.
Experience
Minimum 5 years of experience in systems administration in a production, data center or managed services environment.
Strong experience in managing Microsoft 365 environments.
Strong experience in the administration of Linux (Redhat) environments.
Experience with storage technologies (SAN and NAS), physical servers, Veeam backups, networking and VMware virtualization.
Knowledge of Active Directory, LDAP, LDAP user access management.
Familiarity with ITIL principles and good system administration practices.
Excellent analytical and problem-solving skills.
Ability to work independently while collaborating effectively with international and multidisciplinary teams.
Fluency in English.
The following certifications are an asset:
Microsoft Certified Solutions Expert (MCSE) certification
CISCO Certified Network Administrator (CCNA).
Redhat Certified System Administrator (RHCSA).
VMWARE Certified Professional (VCP).
Experience in Ansible automation
Experience with high availability infrastructure and disaster recovery environments (Disaster Recovery)
Why join us?
Join a global leader in trusted technologies with a meaningful mission.
Take a strategic role at the heart of a financially sound, innovation-driven company.
Collaborate with high-level experts and participate in high-impact international projects.
Evolve in a multicultural environment, demanding and honest, where autonomy and initiative are valued.
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trice RH DESK 2 Basé. e à Dakar/ Sénégal CDD de 6 mois (Remplacement congés maternité). 🏢 Présentation du poste 📋 Missions principales Dans un contexte d’interventions humanitaires internationales, marqué par des environnements multiculturels et des contraintes opérationnelles fortes, ALIMA déploie du personnel inter
trice RH DESK 2 Basé. e à Dakar/ Sénégal CDD de 6 mois (Remplacement congés maternité). 🏢 Présentation du poste 📋 Missions principales Dans un contexte d’interventions humanitaires internationales, marqué par des environnements multiculturels et des contraintes opérationnelles fortes, ALIMA déploie du personnel inter
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