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Terminal Manager chez Excel and Grace Consulting, dans le secteur Management & Business Development, à pourvoir en Anambra, Nigeria.
Le Terminal Manager supervise les opérations quotidiennes du terminal : bonne exécution des trajets, qualité de l'expérience passagers, coordination du personnel, sécurité et efficacité opérationnelle.
Responsabilités
Gérer les opérations quotidiennes du terminal, les mouvements de véhicules, les départs, les arrivées et l'embarquement des passagers. Assurer un excellent service client et résoudre rapidement les réclamations des passagers. Superviser le personnel du terminal, les chauffeurs et les autres agents opérationnels. Contrôler la sécurité, la conformité, la disponibilité des véhicules et le respect des standards opérationnels. Suivre la billetterie, les encaissements, les dépenses et la performance du terminal. Coordonner avec les chauffeurs, les responsables logistiques, l'équipe des opérations et la direction. Préparer des rapports opérationnels réguliers et remonter les incidents ou difficultés. Identifier les failles opérationnelles et mettre en œuvre les améliorations appropriées.
Diplôme HND minimum en gestion du transport, administration des affaires, logistique, opérations ou domaine connexe. Expérience pertinente en transport, logistique, gestion de terminal, de flotte ou des opérations.
Solides compétences en leadership, en communication et en service client. Capacité à travailler sous pression et à gérer les défis opérationnels. Les candidats résidant dans la localité concernée sont préférés. Les candidats masculins sont préférés, en fonction des exigences opérationnelles actuelles.
Informations complémentaires
Lieu : Awka, Onitsha & Ekwulobia, Anambra. Type de contrat : temps plein, de 8h à 17h. Niveau d'expérience : intermédiaire, avec au moins 4 ans d'expérience. Langue requise : anglais. Rémunération : NGN 550 000 par mois.
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