T4
Conseiller client (F/H)- Télévente Français
CDIabout 2 months ago
Job Description
Dakar
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Who are we?
Experience
Concentrix is an international company present in more than 70 countries. We excel in improving the customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative and innovative environment. Your mission as a Telesales Customer Advisor. As a Telesales Customer Advisor, you will play an essential role in:
- Promoting our products and services: Identify and respond precisely to the needs of our customers to offer them tailor-made solutions.
- Negotiating and retaining: Turn every interaction into an opportunity, close sales and build lasting relationships.
- Boosting collective performance: Share your ideas and actively contribute to the continuous optimization of our processes. What we offer you At Concentrix, the promotion of our talents is a priority. Here are the unique benefits we offer to recognize your contribution:
- Attractive remuneration with additional bonuses:
- Deprecated performance bonus Exceptional social benefits:
- Health insurance benefits for employees
- Free meal for all Advisors
- Access to our gyms, rest rooms, games and meditation A dynamic working environment:
- Theme animations and gifts throughout the year to strengthen team spirit.
- Site that can accommodate people with disabilities
Candidate profile
The profile of our Game-Changers We are looking for talent that:
- Fluent in French, both written and spoken.
- Have an excellent sense of communication, are organized, autonomous and adopt a positive attitude.
- Master digital tools and demonstrate a natural curiosity to adopt new technologies.
- Meet challenges with enthusiasm and are passionate about customer satisfaction. Our recruitment process
- Online tests (1h): Once your application has been received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to enhance your language, technical and personality skills. A key step to better understand your potential and stand out!
- Telephone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the adequacy of your profile.
- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.
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Je constate que votre parcours correspond bien à ce que recherche l'entreprise recrutante. Pour maximiser vos chances, mettez en avant comment vous avez concrètement répondu à les compétences demandées dans l'annonce dans vos précédentes fonctions. Un chiffre clé ou un résultat tangible, même simple, fera la différence.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
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- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.