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Automatically translated from French. View the original offer
Description
As part of the recruitment on behalf of one of our clients, Archipel is looking for a Microfinance Client Manager. She will be responsible for developing and managing a portfolio of clients while ensuring the quality of services offered by the institution. She assists clients in their operations, particularly in terms of savings, credit and financial services. It also contributes to customer loyalty, portfolio development and the achievement of the institutionâs business objectives. Missions / Responsibilities / Activities
She will be responsible for: Developing and managing a portfolio of clients by ensuring regular monitoring of their needs and operations. Prospect new clients and promote the financial products and services offered by the institution. To welcome, inform and advise clients on savings, credit and other available services. Build and analyze credit files, verify supporting documents and ensure their compliance before transmission. Ensure the follow-up of credits granted, in particular deadlines, repayments and any unpaid. Participate in the recovery of debts by making the necessary reminders to customers in a situation of non-payment. Ensure customer satisfaction and loyalty, in particular by effectively handling their requests and complaints. Carry out reporting related to its activity and monitor the performance indicators of its portfolio in order to contribute to the achievement of the objectives set. Job Requirements
Requirement of the customer manager: ĂHold at least one Bac+2/3 in Banking, Finance, Microfinance, Management, Trade or similar field. Have at least 2 years of professional experience in the microfinance sector, ideally in a similar position. Have a good knowledge of savings products, credit and microfinance operations. Master the techniques of prospecting, portfolio management, recovery and customer relationship. Have good commercial, relational, analytical and negotiation skills. Demonstrate rigor, dynamism, organization, integrity and results orientation. Applicant profile
Experience Level: Medium
Years of work experience: Between 2 year and 3 years
Minimum Education Level: Associate's Degree Application Documents
Curriculum Vitae Appy Instructions Please read the offer carefully before applying. Any application that does not meet the listed criteria will simply be rejected. Application Email:
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