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Automatically translated from French. View the original offer
About MCA – Côte d’Ivoire Regional The Millennium Challenge Account (MCA-Côte d’Ivoire Régional), in collaboration with the Government of République Ivory Coast (GoCI) and the Millennium Challenge Corporation (“MCC”) of the United States Government, is implementing a $322.5 million Compact project. This programme aims to strengthen regional energy security, reduce energy costs and promote access to reliable and affordable electricity in West Africa by improving Côte d’Ivoire’s capacity to exchange electricity on the regional market. Job purpose
Under the supervision of the Information Systems Manager (IT), the IT Specialist ensures the availability, security and performance of MCA-Côte d’Ivoire Regional information systems. He/she contributes to the administration of IT infrastructures, networks and digital tools, while providing technical support to users. He/she ensures that technological solutions effectively support the implementation of the Compact and the day-to-day operations of the organization.
Ensure the provision and proper functioning of MCA-Côte d’Ivoire Regional IT systems and services (infrastructures, networks, databases, equipment and applications), in accordance with operational needs and established IT standards. Contribute to the implementation and compliance with MCA-CI Regional IT security policies, proactively ensuring compliance with cybersecurity requirements. Ensure continuous monitoring of information systems to ensure their availability, performance and the reduction of risks and vulnerabilities. Support the IT Manager in managing day-to-day IT operations and make recommendations to improve the quality, efficiency and reliability of IT services. Identify the evolution, updating and optimization needs of the software and applications used by the MCA-CI Régional. Implement regular programs of testing, preventive maintenance and upgrading of IT infrastructures to ensure business continuity and the satisfaction of operational needs. Ensure the availability of reliable and efficient Internet access as well as the provision of technological solutions adapted to the needs of users. Proactively identify hardware, software, licensing and subscription needs, and contribute to their acquisition and renewal. Ensure a technological watch in order to identify and propose innovative, secure and efficient solutions for the organization. Collaborate with IT consultants and service providers to ensure the integration, compatibility and proper functioning of information systems. Ensure that data storage, backup and management capabilities meet the current and future needs of MCA-CI Regional. Serve as a liaison point between MCC IT teams, relevant service providers and MCA-CI Regional users. Contribute to the management, maintenance and sustainability of the IT fleet and technological equipment (computers, printers, photocopiers, telephones, etc.). Provide technical and maintenance support to MCA-CI Regional projects and operational teams. Identify the digital capacity building needs of teams and offer training programs adapted to the operational needs and technological evolutions of the organization. Raise awareness of good cybersecurity practices and support the adoption of digital tools and solutions in order to strengthen the capacities and efficiency of teams.
Required skills
Diploma of Bac+4/5 in Computer Science, Information Systems, Networks, Telecoms or related field.
Minimum five (5) years of professional experience in systems and network administration, IT support and IT infrastructure management. Experience in managing Microsoft environments (Windows Server, Microsoft 365), networks, cybersecurity, backups and storage solutions. Good knowledge of cloud services, databases and digital collaboration tools. Ability to manage multiple priorities, work independently and as a team in a multicultural environment.
Excellent analytical, problem-solving and user service skills. Proven experience in training and user support, developing training materials, driving change, and raising awareness of digital and cybersecurity best practices. Fluency in French; a good knowledge of professional English is an asset. Experience in a project funded by international donors (MCC, World Bank, AfDB, USAID or equivalent) would be an advantage.
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