Reception Manager

Main duties

The RAJABALI Group is a Malagasy conglomerate employing more than 4. 500 employees on the whole island. Our group, established in Madagascar for generations, is a diversified group and one of the most important economic players in the country and the Indian Ocean. The Group has a dozen brands and operates in several key sectors of the Malagasy economy which are: Construction & Building-SCB: construction company specializing in heavy construction.- CIMELTA: national leader in second work, recognized for more than 75 years for its expertise and the quality of its achievements. Under the franchise of the ACCOR Group, our establishments reflect excellence in international hospitality:- NOVOTEL Convention & Spa Antananarivo – 5-star hotel, combining modern comfort and high-end conference spaces.- IBIS Hotel Antananarivo – 3-star hotel, practical and functional, ideal for business and leisure stays.- Mantis Soanambo Hotel & Spa Sainte-Marie – 4-star hotel, a haven of peace by the sea, dedicated to well-being and escape.- Anjajavy Le Lodge – 5 star hotel, member of the prestigious Relais & Châteaux network, nestled in the heart of a nature reserve, symbol of eco-responsible luxury in Madagascar. Trading & Distribution- BATPRO: a key player in construction equipment trading (formerly Descours & Cabaud).- SIDEF: specialist in the distribution of household appliances.- Secure Power: expert in innovative and high-performance electrical solutions. Immobilier- SIDI-SIMAD: real estate management and valuation company, offering both rental and sale properties. Industry-SOMALAVAL: reference industrial in the manufacture and distribution of quality paints. Drilling & Water Resources- Bush Proof: pioneer in access to drinking water, offering sustainable hydraulic solutions We are currently looking for our reception manager to join the team of Mantis soanambo, àsainte-marie.

• welcome and register customers with kindness and efficiency
• manage customer reservations and specific requests
• ensure coordination with the various departments to guarantee customer satisfaction

Other information

• inform guests about the hotel’s services and services
• manage arrivals and departures, as well as billing and payment of invoices
• respond to phone calls and emails
• supervise and accompany the reception team
• manage sensitive situations and customer complaints
• ensure the proper functioning and holding of the reception

Education / Qualifications

• Ensure the integration and training of new employees

Candidate profile

• contribute to the continuous improvement of procedures and customer satisfactionprofile sought
• Bac+3 in hospitality/catering or related field

Experience

• 2 to 3 years of experience in a similar position
• Good communication skills
• sense of leadership and ability to lead a team
• Autonomy and ability to make decisions
• mastery of IT tools and hotel management software

Location

• good organization and priority managementplace: sainte-marie – position accommodated and nourished?

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