Operator very comfortable speaking — Aesthetic & Beauty

You speak fluent French, you are naturally very comfortable on the phone and the world of beauty centers, beauty institutes and treatments really interests you? This post can match you.

Education / Qualifications

Automea accompanies aesthetic centers in France. You will mainly remember women who have themselves asked for information about a treatment. It’s not about cold canvassing: your role is to understand their need, answer their questions clearly and accompany them until a confirmed appointment. You will be trained in the care, technology and offerings of each center. You don’t need to know everything at first, but you have to love this universe, want to learn quickly and know how to explain simply what you have learned.

Main duties

Quickly call back prospects after they request information. Create a warm, natural and professional conversation. Learn about the care, technologies and offerings of each aesthetic center. Answer simple questions and present the care likely to match the request, only from the information, scripts and training provided — without a medical diagnosis. Actively propose an appointment and accompany the reservation or payment of a deposit. Accurately note the result of each exchange and make the planned raises. Apply team feedback to quickly improve the quality and efficiency of your calls.

Candidate profile

This position is deliberately selective. Common oral French: fluent, natural and effortlessly understood expression by a French clientele. Excellent ease on the phone, clear voice, warm and reassuring. Real interest in beauty, aesthetics, well-being and different types of care. Want to learn the vocabulary, technologies and differences between services so you can explain them simply. Stable internet connection with a concrete backup solution in the event of a break. Quiet working environment, personal computer and smartphone. Responsiveness, reliability and ability to accurately follow instructions.

Experience

Experience in a beauty salon, aesthetic center, spa, beauty advice, cosmetics sale, reception, appointment or call center is not mandatory but is a big advantage. You will exchange almost exclusively with a female clientele on sometimes personal aesthetic concerns. Tact, listening, real ease in this universe and the ability to reassure are essential. DO NOT CANDIDATE if your oral French is hesitant, if you do not like to call, if the aesthetic sector does not interest you, if your environment is noisy or if you have no backup solution in case of a break.

Other information

Freelance collaboration, 100% telecommuting from Madagascar, with a long-term perspective. From Monday to Friday, a real presence and availability are requested throughout the range from 10 am to 7:30 pm, French time. The volume of requests can increase: you must therefore remain reachable and be able to call back quickly when a request arrives. On Saturdays, the pace is generally lighter, but availability remains necessary. You need to be able to react quickly and process the few calls or requests that may occur.

Responsibilities

Current fixed: 200 € per month (about 980 000 Ar). Compensation is designed to evolve with volume, performance and responsibilities. Earnings-related premiums will be implemented as the volume of requests increases. This post offers a real possibility of evolution. Selection process: application on Asako, then short

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