Receptionist & Concierge High Hotel

Responsibilities

Location of work Ivory Coast| Abidjan, Ivory Coast Expiry Date December 23 Job Level Manager / Department Manager| Confirmed / Experienced Business Line Services Number of Positions 01 1. A true ambassador of the establishment, you ensure a tailor-made, elegant and proactive welcome for an international clientele with high income (VIP, very wealthy VIP clientele, senior executives). Your role goes beyond the simple administrative management of reception: you embody the codes of international luxury, anticipate the implicit expectations of guests and build memorable experiences through an empathetic, highly sophisticated and responsive posture. 2. KEY RESPONSIBILITIES &

ACTIVITIES

2.1 Customer Experience & Ultra-Customized Service

• Welcome of excellence: Offer a warm, fluid and personalized welcome from the arrival of the host, mastering perfectly the codes of the hotel boutique high-end.
• Empathy & Projection: Practice active listening and develop a relational sensitivity to identify with the psychology of wealthy clients to anticipate their needs.
• Custom-made concierge: Offer personalized services (exclusive reservations, VIP transports, tailor-made recommendations, special attention in the room).
• Host Journey Management: Coordinate the entire customer journey (Check-in / Check-out) with fluidity, discretion, speed and distinction. 2.2 Posture, Communication & Branding
• Presentation & Balance: Adopt in all circumstances an irreproachable presentation, chastised language and refined verbal and non-verbal communication.
• Emotional Intelligence: Demonstrate remarkable self-control to handle specific requests or delicate situations with coolness, tact and diplomacy.
• Absolute Confidentiality: Ensure strict respect for the privacy, anonymity and travel of all residents. 2.3 Operational Coordination & Quality Monitoring
• Inter-service liaison: Ensure perfect synergy with the Governing, Restoring and Security teams to ensure flawless execution of customer requests.

Candidate profile

• Preference management (CRM): meticulously inform the profile and habits of each client in the database to feed the memory of the institution. 3.

PROFIL

E RESEARCHED 3.1 Knowledge-Be (Soft Skills) — Key criteria

• Cognitive Empathy & Projection: Demonstrated ability to intuitively understand the demands, pace of life and codes of wealthy clientele.
• Elegance & Savoir-vivre: Spontaneous mastery of etiquette, courtesy and the rules of high international hospitality.
• Proactivity & Sense of Detail: A savvy eye to identify and correct micro-details before even the manifestation of a wait by the host.
• Integrity & Discretion: Rigor and irreproachable ethics in the treatment of confidential information. 3.2 Qualifications & Technical Skills

Education / Qualifications

• Training: Higher Diploma in Luxury Hospitality, Business Tourism, Public Relations or any other equivalent degree.

Experience

• Experience: 02 to 05 years on a similar position (Boutique-Hôtel de standing, 5-star Hotel, Private Concierge or First Class Air).
• Languages: Fluent French (oral and written) and fluent/bilingual English (Level C1/C2). A third language would be appreciated.
• Tools: Mastery of hotel management software and ease with office tools. 10 to 44 people SMB/SMI Ivory Coast

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