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Client Service Lead — Lagos, Nigeria
Notre entreprise recrute un Client Service Lead pour piloter de bout en bout le parcours client et les opérations d'Ce poste garantit une expérience client haut de gamme, de la première demande jusqu'au suivi après prestation, tout en encadrant l'équipe d'en maintenant l'excellence opérationnelle, en assurant un reporting fiable et en favorisant la satisfaction, la fidélisation et la cohérence du service. Il s'agit d'un rôle de leadership actif : le Client Service Lead exécute lui-même les tâches d'les réservations, la prise en charge des clients et l'encaissement, en plus d'encadrer l'équipe. Ce n'est pas un poste uniquement supervisoire.
Profil et conditions
Diplôme requis : Degree. Niveau d'expérience : intermédiaire, avec 3 ans d'expérience. Langue : anglais. Temps plein, de 8h à 17h. Rémunération : NGN 250,000 à 400,000. Secteur : Retail, Fashion & FMCG. Localisation : Lagos, Nigeria.
Responsabilités
Communication client — téléphone,
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