Information Technology Assistant (IT Assistant)

IT Strategy and Support

Education / Qualifications

Apply IT strategies, policies and procedures in accordance with the objectives assigned to it and the directives of the Matrix Manager Head of IT & Digital Transformation in collaboration with its base line manager

Other information

Ensures the operational and organizational functioning of IT applications. Create program and/or office databases, as needed, in line with existing tools and policies (Sharepoint). Strengthen the capacity of office users to maximize the use of computers, software and other IT devices [hardware, software] Provide support to users and resolve technical issues via email, phone and Jira for all IT applications/services at their disposal. Ensure that any problems are recorded in the Jira database following the current procedure. Ensure that the Internet connection, security and integrity of operating systems are monitored and maintained at all times. Notify users of security breaches and/or password or security status changes. Consult the direct manager on a regular basis regarding requirements, specifications, costs and deadlines Maintain wired and wireless networks, desktops and servers, computer peripheral equipment, for example. Printers, scanners, projectors, network equipment. Ensure the follow-up of repairs with a possible external service. Install and maintain the internal network of offices under its cover [VSAT, Router, P2P, etc] Identify, propose and prepare equipment for reuse or decommissioning as required. Ensure that the equipment to be decommissioned has been cleaned of any data and secured. Ensure that the country office has a data backup strategy to ensure business continuity in case of disaster Provide training materials and procedures, and training to users on the correct use of hardware and software. Providing guidance to new users on existing technology Track updates across the entire IT fleet (Antivirus, Microsoft Windows, data processing utilities) Ensure the provision of data backup tools to users: onedrive/sharepoint/encrypted external hard drive if necessary Ensure the follow-up of recurring problems in agreement with the technical manager or matrix manager. Classify and document technical problem solving and organize a maintenance/repair registry Production of monthly reports on regular hardware/software equipment maintenance planning. Apply and plan contingency plans and policies on equipment. Production of the biannual work plan and evaluation of each action maintained. Coordinate and monitor the execution phase of work by external service providers Transmission / Communication Management Schedule regular hardware maintenance of COMM equipment Application of usage plan and policies on COMM equipment Inform, train users of radio equipment, SAT Phone on the use and procedures in force Asset Management Participates and updates the technical inventory of Assets every quarter for IT equipment and updates the e-asset according to the guidelines of the asset coordinator Lists Assets to be downgraded and submits them to the Asset Coordinator Ensures IT equipment is tracked in the asset management database Reporting Establish a monthly report of the activities to be reported to the line manager for performance monitoring and objectives, the Head of IT & Digital Transformation in copy for information and guidance. Share a weekly bandwidth, network and system update monitoring report

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