Head of Monitoring, Evaluation, Accountability and Learning

Overall objective of the position: Under the supervision of the Program Manager, the MEAL Manager leads the development and management of the MEAL strategy and work plan; contributes to DRC’s strategy, DRC’s accountability commitments and learning needs and priorities; ensures effective implementation of monitoring, evaluation, accountability and learning strategies and global standards; supports the integration of the MEAL program throughout.

Responsibilities

As part of his duties, the Head of Monitoring, Evaluation, Accountability and Learning must: MEAL Capabilities and Commitments of the Country Office Participate in strategic planning and annual reviews at the national level and assist program staff and management in developing annual plans, strategies and programs based on evidence and pursuing strategic research initiatives; Lead the development of MEAL strategies and tools; and provide leadership for the MEAL strategy, advancing MEAL technical, human and financial capabilities and meeting DRC’s institutional commitments; Implement DRC’s guidance on MEAL and task allocation in accordance with the MEAL RASCI work stream, particularly for program staff, and foster collaborative relationships with internal and external stakeholders; Lead the adaptation and application of DRC’s MEAL model and relevant building blocks and directions to local circumstances and related projects and programs; Identify and plan human resources, financial resources and time required to carry out MEAL activities in the area of responsibility in accordance with DRC guidance; Apply DRC’s guidance regarding GDPR and data protection in the area of responsibility, especially for MEAL-related data. Liaise with relevant internal data protection counterparts;

Education / Qualifications

Lead capacity building, training and technical support for MEAL, the program, sectors and field staff to advance the evidence strategy. Monitoring results and supporting the quality of programs

Other information

Commit and support quality throughout the project cycle management, in accordance with DRC guidance and task allocation, taking into account external requirements and internal evidentiary needs, including overall results reports. In particular, ensure the development and proper maintenance of MEAL plans, indicator monitoring tools and other relevant tools; Participate in and contribute to project launch meetings, monthly and/or quarterly meetings and closing meetings to highlight the cross-cutting components of projects aimed at replicating good practices and enhancing synergies between projects/programmes; Establish and deploy comprehensive results frameworks and monitoring processes and tools at the appropriate level (at country, sector and project levels); Ensure the development of appropriate systems, tools and models for monitoring, tracking and reporting that improve control over program results and quality, value for money, produce high-quality data on program outcomes, and promote the use of data for decision-making processes; Design, refine and deploy data collection combining quantitative and qualitative methods and tools and, as appropriate, oversee field visits, baseline surveys, mid-term surveys and final surveys. Plan, manage and ensure the quality of field data collection and field monitoring processes and tools; Ensure the application of ethical principles in field work, including with respect to DRC’s Code of Conduct and in accordance with reference protocols and standard operating procedures for protection; Plan and carry out data quality assurance in the collection, recording and processing of data; Establish and maintain processes and protocols for the protection, storage, sharing and security of MEAL data; Lead the analysis and communication of qualitative and quantitative data collected under the MEAL program, in accordance with internal information needs and external obligations. Accountability Identify, plan and implement different mechanisms for community engagement and feedback as part of the monitoring, evaluation, accountability and learning of projects implemented. In support of the Accountability and Learning Specialist, evaluate, design and improve accountability mechanisms, including standard processes, tools and operational procedures of the community feedback mechanism, and adapt the overall guidance of the feedback mechanism to local context for effective management of feedback mechanisms. In collaboration with members of the management team (SMT) and the CoC & Safeguarding department, ensure that all staff are trained in DRC approaches to CFM and accountability, as well as the DRC CoC and PSEAH safeguards; commitments and accountability mechanisms are communicated and known to community members and affected individuals; Liaise with headquarters, coordinate with country office management and support the country team during CHS certification audits, CHS self-assessment processes and monitoring of the improvement plan. Evaluation, analysis and learning Design and manage assessments in accordance with DRC’s evaluation guidance, from the development of terms of reference to providing advice to TMS on final report approval; Lead and contribute to analysis, evaluation and research to obtain and use evidence; Support the use of results to improve planning and decision-making; and share knowledge and learning to enhance DRC programming and beyond; With the support of the Accountability and Learning Specialist, translate MEAL results into organizational learning; plan and implement learning events and design appropriate learning products; Regularly present key findings of the learning and feedback needs assessments to supervisors and management team (SMT). Lead or participate in the analysis, interpretation and communication of MEAL results externally. As a Manager, the position holder is responsible for the following tasks: Responsible for achieving DRC’s strategic objectives in its area of responsibility; Responsible for making important decisions about the department’s activities: its purpose, functions and role, and making commitments and decisions that require the use of significant resources from the department; Responsible for the management of its direct subordinates. This includes hiring and firing, goal setting, testing, performance evaluation, staff development, performance management including poor performance, etc.; Responsible for making sound decisions based on DRC policies, SOPs, standards and advice from DRC technical experts. Perform other tasks as instructed by the Program Manager (HOP).

Experience

Experience and technical skills A Bachelor’s or Master’s degree in a relevant field (international development, social sciences, statistics, public health, etc.) Minimum 4-5 years of relevant professional experience in monitoring, evaluation, accountability and learning from humanitarian and development programmes and proven experience in key DRC sectors; Experience of expatriation is mandatory; Experience working with international NGOs, UN agencies, line ministries and/or local authorities in migrant/refugee contexts and/or emergency situations; Proven experience of effective collaboration with various donors, including ECHO, the EU, BHA, FCDO and AIDS; Strong understanding of monitoring, evaluation, accountability and learning principles and processes, including database management, reporting, etc.; In-depth understanding of the mixed methods approach, research methodologies and the nature and use of evidence, including participatory methodologies; Mastery of design, implementation and quality assurance skills throughout the data collection process and, in particular, data collection, analysis and visualization software (Kobo Collect, ODK, Excel, PowerBI); Proficiency in quantitative and qualitative data analysis and evidence communication; Proven ability to work and deliver results under pressure, within budget and time constraints, and to manage team priorities; Ability to inspire and apply critical thinking in daily work; promote and contribute through constructive criticism;

Required skills

Excellent oral and written communication skills, ability to adapt communication to different stakeholders and audiences; Professional mastery of fluent English and French What we offer Contract duration: 1 year renewable subject to performance and financing. Salary: in accordance with the terms and conditions of employment of the Danish Refugee Council Band F/ Manager Start Date: May 2024

Location

Place of employment: Goma – North Kivu Reporting line: Head of Programs Ensure equal opportunities: We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of race, age, ability, ethnic origin, nationality, religion, gender identity, sexual orientation, marital status or any other factor. At DRC, we celebrate diversity and value our employees for the people they are and their unique skills, backgrounds and perspectives. We encourage all interested candidates

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