SU
(fluent English) Technical Support Consultant, short-term (remote)
Freelance19 days ago
Job Description
Antananarivo
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Autres informations
Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has partnered with esteemed technology companies and industry innovators—including Mastercard, Calm, and Macaw—across more than 30 countries since its inception in 2010. Our team delivers secure customer and technical support to clients worldwide, operating in 60 languages and catering to diverse sectors. If you’re eager to contribute to cutting-edge SaaS, software, or hardware solutions, this is your opportunity to join our team as a Technical Support Consultant on a short-term basis, with the possibility of transitioning into a long-term engagement. Here, you’ll expand your skill set, tackle meaningful challenges, and grow alongside a People First management team. Your responsibilities will include delivering professional and efficient technical support via email and chat, troubleshooting product issues, and guiding customers through step-by-step solutions. You’ll assess whether problems stem from the device, app, connectivity, setup, or user configuration, employing strategic questioning to diagnose issues accurately. While adhering to established troubleshooting procedures, you’ll exercise sound judgment in unscripted scenarios, document interactions and resolution steps meticulously, and escalate complex or unresolved issues as needed. Your role also involves maintaining a positive, patient, and professional demeanor, managing multiple conversations concurrently without compromising accuracy or quality.
To thrive in this position, you must possess excellent English communication skills, equivalent to at least C1 proficiency in both spoken and written forms, along with a minimum of one year of experience in technical customer support. Prior experience with video support is advantageous, as is a tech-savvy mindset. Strong troubleshooting and problem-solving abilities are essential, alongside critical thinking, practical reasoning, and an analytical approach to resolving customer challenges. Additionally, you’ll need a personal computer equipped with at least 8GB of RAM and a stable internet connection capable of supporting a minimum download speed of 50 Mbps and an upload speed of 40 Mbps.
This role offers a flexible schedule, with two days off and five working shifts spanning Sunday through Saturday, including the options of 6 AM–2 PM or 4 AM–4 PM (EST). The position is fully remote, fostering an inclusive international environment where development is prioritized, and leadership is responsive. Compensation is provided in USD, with a balanced workload that respects personal time and no time-tracking requirements. Benefits and conditions may vary Secteur : Customer Service
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Autres informations
Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has partnered with esteemed technology companies and industry innovators—including Mastercard, Calm, and Macaw—across more than 30 countries since its inception in 2010. Our team delivers secure customer and technical support to clients worldwide, operating in 60 languages and catering to diverse sectors. If you’re eager to contribute to cutting-edge SaaS, software, or hardware solutions, this is your opportunity to join our team as a Technical Support Consultant on a short-term basis, with the possibility of transitioning into a long-term engagement. Here, you’ll expand your skill set, tackle meaningful challenges, and grow alongside a People First management team. Your responsibilities will include delivering professional and efficient technical support via email and chat, troubleshooting product issues, and guiding customers through step-by-step solutions. You’ll assess whether problems stem from the device, app, connectivity, setup, or user configuration, employing strategic questioning to diagnose issues accurately. While adhering to established troubleshooting procedures, you’ll exercise sound judgment in unscripted scenarios, document interactions and resolution steps meticulously, and escalate complex or unresolved issues as needed. Your role also involves maintaining a positive, patient, and professional demeanor, managing multiple conversations concurrently without compromising accuracy or quality.
Compétences requises
To thrive in this position, you must possess excellent English communication skills, equivalent to at least C1 proficiency in both spoken and written forms, along with a minimum of one year of experience in technical customer support. Prior experience with video support is advantageous, as is a tech-savvy mindset. Strong troubleshooting and problem-solving abilities are essential, alongside critical thinking, practical reasoning, and an analytical approach to resolving customer challenges. Additionally, you’ll need a personal computer equipped with at least 8GB of RAM and a stable internet connection capable of supporting a minimum download speed of 50 Mbps and an upload speed of 40 Mbps.
Profil recherché
This role offers a flexible schedule, with two days off and five working shifts spanning Sunday through Saturday, including the options of 6 AM–2 PM or 4 AM–4 PM (EST). The position is fully remote, fostering an inclusive international environment where development is prioritized, and leadership is responsive. Compensation is provided in USD, with a balanced workload that respects personal time and no time-tracking requirements. Benefits and conditions may vary Secteur : Customer Service
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.