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AC

Customer Support Specialist

Aceolution
📍 AntananarivoCDI🗓️ 2 months ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Expérience

Téléconseiller We are looking for motivated and customer-focused Customer Support Agents to join our growing

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Expert Application Advice

Expérience

Téléconseiller We are looking for motivated and customer-focused Customer Support Agents to join our growing Contact Center team. In this role, you will provide high-quality support to customers throughvoice interactions, ensuring a positive customer experience and timely resolution of inquiries.Role Overview To deliver high-quality customer support through voice interactions by handling inbound and outbound calls, resolving customer queries efficiently, and ensuring a consistent customer experience aligned with service and quality standards.Key Responsibilities.

  • Handle inbound and outbound customer calls professionally and efficiently
  • Resolve customer queries, complaints, and requests within defined service levels

Formation / DiplĂ´mes

  • Provide accurate information and solutions during customer interactions
  • Escalate unresolved issues to relevant internal teams as per process guidelines
  • Document call details and resolutions accurately in CRM / ticketing systems
  • Maintain compliance with quality, security, and process standards
  • Follow schedule adherence and productivity expectations
  • Meet individual and team performance targets
  • Participate in process training and continuous improvement activitiesContact Center Metrics Knowledge Familiarity with key contact center performance metrics such as:
  • Average Handling Time (AHT)
  • Service Level (SL)
  • First Contact Resolution (FCR)
  • Quality Scores
  • Customer Satisfaction (CSAT)
  • Schedule Adherence

Compétences requises

  • Productivity / UtilizationRequired Experience & Skills
  • 1–3 years of experience in Contact Center / BPO or Customer Service roles
  • Fluent or near-native French proficiency and B 2 level English
  • Experience supporting voice customer support
  • Basic knowledge of CRM tools and computer systems
  • Strong communication, problem-solving, and multitasking skills
  • Strong customer-focused mindsetKey Competencies
  • Client Centricity
  • Execution Excellence
  • Accountability & Ownership
  • Compliance & Risk Awareness Secteur : Information Technology
Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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