TH
French-Speaking Customer Experience Specialist
RÉCENTCDIil y a 2 jours
Job Description
Antsirabe
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Expérience
Are you a fluent speaker of both French and English seeking a full-time remote position to advance your customer support career in a global setting? At Talent Pop App, we’re expanding our international customer support team and seeking skilled Francophone professionals committed to providing outstanding customer experiences through effective communication, empathy, and problem-solving. Application Tip: To ensure your application is reviewed accurately, please select both French and English in the “Languages You Speak” section.
Responsabilités
As a Francophone Customer Support Representative, you’ll engage with French-speaking customers while collaborating with a diverse remote team. Your duties will involve:
Customer Support: Addressing inquiries via email, chat, and phone in both French and English.
Issue Resolution: Diagnosing and resolving product, order, account, and customer-related challenges with professionalism and efficiency.
Customer Experience: Delivering empathetic, high-quality, and solution-focused support in line with Talent Pop App’s service standards.
Documentation: Recording customer interactions and updates precisely using CRM and support platforms.
Language Proficiency: Native or near-native fluency in French (C1/C2 level) and strong proficiency in English.
Experience: At least one year of remote customer service experience in support roles, BPO, call centers, e-commerce, or related fields.
Technical Competencies: Proficient in CRM systems, support tools, and digital communication platforms.
Soft Skills: Excellent communication, organizational abilities, keen attention to detail, and strong problem-solving skills.
Work Style: Dependable, self-motivated, and adept at working independently in a remote setting. Technical Setup Required:
Reliable internet connection with a minimum of 25 Mbps for both upload and download.
Personal laptop or desktop with at least an Intel i5 processor (or equivalent) and 8 GB RAM.
Quiet, professional workspace suitable for calls and customer interactions.
Headset with a high-quality microphone. Why Choose Talent Pop App?
Remote Permanence: Work from home full-time with flexible scheduling.
Career Development: Access to growth opportunities, training programs, and long-term advancement.
Localisation
- Benefits: Paid leave, and health stipends based on location.
- Performance Incentives: Bonuses and recognition for outstanding contributions.
- Team Culture: Join a global, collaborative team that values accountability Secteur : Other
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Expérience
Are you a fluent speaker of both French and English seeking a full-time remote position to advance your customer support career in a global setting? At Talent Pop App, we’re expanding our international customer support team and seeking skilled Francophone professionals committed to providing outstanding customer experiences through effective communication, empathy, and problem-solving. Application Tip: To ensure your application is reviewed accurately, please select both French and English in the “Languages You Speak” section.
Responsabilités
As a Francophone Customer Support Representative, you’ll engage with French-speaking customers while collaborating with a diverse remote team. Your duties will involve:
- Customer Support: Addressing inquiries via email, chat, and phone in both French and English.
- Issue Resolution: Diagnosing and resolving product, order, account, and customer-related challenges with professionalism and efficiency.
- Customer Experience: Delivering empathetic, high-quality, and solution-focused support in line with Talent Pop App’s service standards.
- Documentation: Recording customer interactions and updates precisely using CRM and support platforms.
Profil recherché
- Language Proficiency: Native or near-native fluency in French (C1/C2 level) and strong proficiency in English.
- Experience: At least one year of remote customer service experience in support roles, BPO, call centers, e-commerce, or related fields.
- Technical Competencies: Proficient in CRM systems, support tools, and digital communication platforms.
Compétences requises
- Soft Skills: Excellent communication, organizational abilities, keen attention to detail, and strong problem-solving skills.
- Work Style: Dependable, self-motivated, and adept at working independently in a remote setting. Technical Setup Required:
- Reliable internet connection with a minimum of 25 Mbps for both upload and download.
- Personal laptop or desktop with at least an Intel i5 processor (or equivalent) and 8 GB RAM.
- Quiet, professional workspace suitable for calls and customer interactions.
- Headset with a high-quality microphone. Why Choose Talent Pop App?
- Remote Permanence: Work from home full-time with flexible scheduling.
- Career Development: Access to growth opportunities, training programs, and long-term advancement.
Localisation
- Benefits: Paid leave, and health stipends based on location.
- Performance Incentives: Bonuses and recognition for outstanding contributions.
- Team Culture: Join a global, collaborative team that values accountability Secteur : Other
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.