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ABOUT MERAKI CENTRO LIMITED Meraki Centro Limited is a thriving food business in the heart of Lusaka, Zambia. We operate four café and bakery branches, a production factory, a growing FMCG range distributed nationwide. Role Purpose The HR & Training Lead is the custodian of Meraki’s most important asset — its people. This role is responsible for building and maintaining a people function that is fair, firm, professional and deeply aligned with Meraki’s core values of Excellence, Integrity, Respect, Fun and Passion. The HR & Training Lead ensures that every person who joins Meraki is the right person, that every person who stays is developed and supported, and that the business is compliant with all employment laws and standards in Zambia. This is a full HR generalist role covering the entire employee lifecycle. Key Responsibilities 1. Recruitment & Onboarding Lead end-to-end recruitment for all positions across Meraki — from job posting and candidate screening to interviews, assessments and offer letters. Ensure all recruitment is conducted fairly, consistently and in line with Meraki’s values and standards. Manage the onboarding process for all new staff — ensuring every new joiner has a structured induction, understands their role and feels welcomed into the Meraki family. Maintain up-to-date job descriptions for all positions in collaboration with line managers. Build and maintain a talent pipeline for key roles so Meraki is never caught short. 2. Training & Development Identify training needs across all departments and branches in collaboration with managers. Source, coordinate and deliver training programmes — both internal and external — that build capability and align with Meraki’s growth trajectory. Manage the Meraki training calendar and ensure all staff complete mandatory training on time. Track training completion, outcomes and return on investment. Work with the CEO and COO to develop a succession planning framework that identifies and develops future leaders within Meraki. Champion the Meraki learning culture — making continuous development a way of life at every level. 3. Employee Relations & Discipline Manage all employee relations matters fairly and professionally — including grievances, disciplinary hearings and performance improvement processes. Ensure all disciplinary processes follow Zambian labour law and Meraki’s internal HR policies. Advise line managers and the COO on how to handle people issues correctly and consistently. Maintain accurate and confidential records of all disciplinary matters, hearings and outcomes. Be the first point of
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