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CDIabout 2 months ago

Branch Supervisor - Kumasi

Confidential
Kumasi (Ghana)

Job Description

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Branch Supervisor - Kumasi

JOB SUMMARY

GH¢

Education HND/ First De... Experience 4 years Job Expires May 14, 2026 Contact

...

 

Job Description

Locations: Kumasi

A reputable optical firm is looking for a Branch Supervisor for an immediate employment.

 

Job Purpose

To oversee the day-to-day operations of the branch, drive sales performance, ensure excellent customer experience, and coordinate branch activities to achieve revenue and service targets.

 

Key Responsibilities

Lead the branch in achieving assigned sales targets 

Monitor daily, weekly, and monthly sales performance 

Support sales associates in closing sales and upselling optical products (frames, lenses, coatings) 

Supervise daily branch operations to ensure efficiency and smooth workflow 

Ensure the branch opens and closes in line with company policy 

Monitor staff punctuality, attendance, and adherence to schedules 

Ensure delivery of excellent customer service at all times 

Handle and resolve customer complaints promptly 

Monitor patient/customer flow and waiting time 

Supervise and guide sales associates 

Report staff issues and disciplinary concerns to HR Department

Ensure proper scheduling and flow of patients for eye examinations 

Monitor stock levels of frames, lenses, and accessories 

Required Skills or Experience

Qualifications & Experience

Minimum: HND or Degree in Marketing, or related field 

Experience in retail, sales, or healthcare environment (optical experience is an advantage) 

At least 4 years supervisory experience 

Skills & Competencies

Strong leadership and team management skills 

Sales-driven and result-oriented 

Excellent communication and interpersonal skills 

Customer service excellence 

Problem-solving and decision-making ability 

Basic knowledge of optical products (preferred) 

Good reporting and administrative skills

[Click the Apply button below to see the contact details]

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