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Bolt, anciennement Taxify, est la principale plateforme europeenne de transport proposant des services de VTC et de partage de trottinettes. Sa mission est de rendre les deplacements urbains plus simples, plus rapides et plus fiables.
CS Operations Specialist - Safety
Type de contrat : Temps plein Qualification : BA/BSc/HND Localisation : Afrique Secteur : Service client, succes client et service
A propos du poste
En tant que specialiste du support client en interne, vous serez la reference en matiere de qualite et de traitement des cas a forts enjeux pour les operations de Bolt en Afrique. Dans ce role polyvalent, vous enquêterez de maniere autonome sur des incidents de securite graves, gererez des escalades sensibles sur les reseaux sociaux publics et traiterez des cas complexes de support Bolt for Business et B2G.
En intervenant sur les domaines de la securite, des reseaux sociaux et des comptes corporate, vous ferez preuve de jugement et d'empathie pour prendre des decisions defendables sous pression, etablir la norme pour la calibration de l'equipe et soutenir vos collegues. Bolt vous garantit une culture d'equipe bienveillante, avec des controles reguliers de bien-etre et des ressources entre pairs pour vous aider a reussir dans ce poste a fort impact.
Taches et responsabilites principales
Resolution de cas a forts enjeux : enquêter sur des incidents de securite graves (par exemple agression, harcelement, deces) en suivant les procedures operationnelles standard, en rassemblant toutes les donnees de trajet et en communiquant avec une profonde empathie et un grand sang-froid.
Couverture multicanale : gerer de bout en bout les escalades sur les reseaux sociaux signalees pour des motifs de securite, les
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When tailoring your CV for Bolt, don’t just list duties; frame each role as a solved security problem. If the posting mentions les compétences demandées dans l'annonce, lead with that exact term in your summary—recruiters scan for keywords first. Quantify your impact: "reduced incidents by 15%" speaks louder than "managed security."
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Certifications and procedures — List your current certifications (fire safety, first aid, crisis management) with dates. Prepare concrete risk situation examples — the clarity of your response procedures is the real assessment criterion.
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Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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Bolt, anciennement connu sous le nom de Taxify, est la principale plateforme de transport européenne proposant des services de VTC et de partage de trottinettes. La mission de l entreprise est de rendre les déplacements urbains plus faciles, plus rapides et plus fiables. Dans le cadre de notre expansion, nous rechercho
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