MO

Front Office Manager

Moba Hotel & Convention Centre
📍 KitweCDI🗓️ 14 days ago

Job Description

Kitwe
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Localisation

Moba Hotel & Convention Centre is hiring a Front Office Manager. Location: Kitwe. Employment type: Contract. Reporting to: General Manager. About the hotel Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates. We invite a capable hospitality professional to join our team. Job summary The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue. Core responsibilities

  • Lead daily front-office operations and maintain professional, guest-focused service.
  • Supervise, schedule, coach and manage the performance of Front Office staff.
  • Oversee reservations, check-in/out, room allocation, guest accounts and records.
  • Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion.

Coordinate room status and guest requirements with Housekeeping and other departments.

  • Resolve guest concerns promptly and ensure effective service recovery.
  • Maintain accurate billing, cash controls, reconciliations and front-office reports.
  • Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager.
  • Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations. Key competencies
  • Commercial and sales orientation.
  • Guest-service excellence.
  • Leadership and team management.

Communication and interpersonal skills.

  • Problem-solving, decision-making and analytical ability. Qualifications and experience
  • Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field.

Expérience

  • 3–5 years’ relevant Front Office experience, including at least two years in supervision or management.
  • Experience in reservations, reception, guest accounts and room inventory management.
  • Proficiency in a Property Management System (PMS) and standard office applications.
  • Knowledge of front-office procedures, room revenue practices, cash handling and controls.
  • Available to work shifts, weekends and public holidays.

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Your safety comes first — read before you go

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