MO

Front Office Manager

Moba Hotel & Convention Centre
📍 KitweCDI🗓️ 2 months ago

Job Description

Kitwe
CDI

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Localisation

Moba Hotel & Convention Centre is hiring a Front Office Manager. Location: Kitwe. Employment type: Contract. Reporting to: General Manager. About the hotel Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates. We invite a capable hospitality professional to join our team. Job summary The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue. Core responsibilities

  • Lead daily front-office operations and maintain professional, guest-focused service.
  • Supervise, schedule, coach and manage the performance of Front Office staff.
  • Oversee reservations, check-in/out, room allocation, guest accounts and records.
  • Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion.

Coordinate room status and guest requirements with Housekeeping and other departments.

  • Resolve guest concerns promptly and ensure effective service recovery.
  • Maintain accurate billing, cash controls, reconciliations and front-office reports.
  • Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager.
  • Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations. Key competencies
  • Commercial and sales orientation.
  • Guest-service excellence.
  • Leadership and team management.

Communication and interpersonal skills.

  • Problem-solving, decision-making and analytical ability. Qualifications and experience
  • Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field.

Expérience

  • 3–5 years’ relevant Front Office experience, including at least two years in supervision or management.
  • Experience in reservations, reception, guest accounts and room inventory management.
  • Proficiency in a Property Management System (PMS) and standard office applications.
  • Knowledge of front-office procedures, room revenue practices, cash handling and controls.
  • Available to work shifts, weekends and public holidays.

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Your safety comes first — read before you go

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