Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
The Customer Service/Marketing Officer will be responsible for identifying and responding to the needs and expectations of members and prospective members, ensuring efficient, knowledgeable and consistent service delivery. The position will also drive SACCO visibility, member engagement and recruitment through effective marketing initiatives aimed at achieving sustained membership growth. KEY RESPONSIBILITIES The successful candidate will be responsible for: Providing excellent customer service and ensuring prompt resolution of member queries, complaints and service requests; Developing and implementing marketing strategies to enhance the visibility of the SACCO and grow membership; Driving continuous member recruitment and maintaining an accurate membership database; Developing and delivering financial literacy programmes to members; Monitoring and evaluating SACCO products and services and recommending appropriate interventions; Supporting the implementation and periodic review of credit policies; Developing work plans and supporting performance monitoring and evaluation; and Effectively managing resources assigned to the function. QUALIFICATIONS AND EXPERIENCE Applicants must possess: A Full Grade 12/Form 5 Certificate ; A Degree in Business Administration, Marketing, Customer Service or a related field ; A Master’s degree in a relevant field will be an added advantage; and A minimum of four (4) years relevant work experience . KEY COMPETENCIES The ideal candidate should demonstrate: Strong customer service and interpersonal skills; Excellent written and verbal communication skills; Marketing and member recruitment capabilities; Strong analytical and report-writing skills; Computer literacy; Initiative and ability to work with minimum supervision; Ability to multitask and work effectively under pressure; High levels of integrity and confidentiality; and A results-oriented approach to work. REPORTING The Customer Service/Marketing Officer will report to the Operations Manager and will supervise the Customer Service Assistant .
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes. 12 Marketing position(s) posted this week in Zambie.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
When applying to National Association of Savings and Credit Unions (NASCU), highlight how your sales experience meets their les compétences demandées dans l'annonce directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
🎯 Responsabilités JOB VACANCY: CUSTOMER SERVICE OFFICER Crown Peak Games Limited, a fast growing gaming and entertainment company, is seeking a friendly, professional, and customer focused Customer Service Officer to join our team in Lusaka . The successful candidate will be responsible for providing excellent custome
Crown Peak Games Limited, a fast growing gaming and entertainment company, is looking for a friendly, professional, and customer focused Customer Service Officer to join our team in Lusaka. The successful candidate will be responsible for providing excellent customer support, responding to customer enquiries, resolving
🧠 Profil recherché CUSTOMER SERVICE/MARKETING ASSISTANT One of our member organisation, a Savings and Credit Cooperative Society (SACCO) which draws its membership from the public service invites applications from suitably qualified, experienced and results oriented individuals for the position of Customer Service/Mar
Marketing Officer – Empire Cote Infrastructure Group (ECIG) Empire Cote Limited, a Zambian company providing professional construction, engineering and infrastructure solutions, is committed to excellence, integrity, professionalism and the delivery of quality services that contribute to sustainable infrastructure deve