D2

Call Centre Agent

D2C Telcare Limited
📍 LusakaCDI🗓️ 18 days ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Join our Team as a Call Centre Agent This position reports to a Team Leader Are you someone who enjoys helping others and thrives in a fast-paced environment? At D2C Telcare Limited, we’re looking for motivated individuals who are passionate about customer service and eager to make a real impact. If you’re confident, adaptable, and ready to grow, we’d love to hear from you. Job Purpose As a Call Centre Agent, your role will be to:

  • Handle customer inquiries with professionalism and empathy
  • Resolve issues quickly while ensuring a positive experience
  • Promote products and services that meet customer needs
  • Meet performance goals and support customer retention
  • Tele collections We’re seeking candidates who bring energy, clarity, and care to every conversation. You should have:
  • A Grade 12 certificate (minimum requirement) and a degree is an added advantage
  • The ability to speak multiple languages.
  • Excellent communication skills, both spoken and written
  • A clear and confident way of explaining product and service benefits
  • A persuasive and engaging approach with customers
  • Flexibility to adapt to changing sales strategies and market conditions

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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