LU

Call Centre Agent

Luapula Water Supply and Sanitation Company Limited
📍 MansaCDI🗓️ 2 months ago

Job Description

Mansa
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED ABOUT THE COMPANY Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts. LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.

Responsabilités

  • ]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(–scroll-root-safe-area-inset-bottom,0px)+var(–thread-response-height))] scroll-mt-[calc(var(–header-height)+min(200px,max(70px,20svh)))]” dir=”auto” data-turn-id=”request-6a76da ea-a14d-1a 0-8″ data-turn-id-container=”request-6a76da ea-a14d-1a 0-8″ data-testid=”conversation-turn-84″ data-turn=”assistant”> 3. CALL CENTRE AGENT (G8) – 1 POSITION Purpose of the job Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information. Main Duties and Responsibilities (Principal Accountabilities) Answer incoming calls and resolve customer complaints Provide product and service information to customers Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Complete call logs and reports Qualifications: Grade (12) Certificate with five O levels including English and Mathematics Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field Minimum one-year experience in a similar role Qualifications must be verified by the Zambia Qualification Authority Application Instructions Interested candidates meeting the above requirements should submit their applications attaching their cover letter, curriculum vitae, copies of certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the

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Your safety comes first — read before you go

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