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Responsible for overseeing client accounts with diligence and precision, Body Collection Officers ensure timely and accurate processing of financial transactions while maintaining strict adherence to regulatory guidelines. They conduct thorough assessments of outstanding balances, devise customized repayment strategies, and engage with clients to negotiate favorable terms, fostering positive relationships through clear communication and empathy. Additionally, they document all interactions meticulously, track payment progress rigorously, and collaborate with internal teams to resolve discrepancies efficiently. A high school diploma or equivalent is required, and prior experience in collections, customer service, or a related field is preferred. Strong organizational skills, proficiency in financial software, and the ability to work independently with minimal supervision are essential. The role demands a proactive approach to resolving delinquencies while upholding ethical standards and company policies. Nova Microfinance Financial Services Admin & Office, Accounting & Finance, Sales & Retail, Customer Service, Business Operations JOB VACANCIES – NOVA MICROFINANCE LIMITED We are currently seeking qualified candidates to join our team. Experienced Collection Officers are sought for two positions within the Body Collection team. These professionals will be responsible for managing outstanding accounts, negotiating payment plans, and ensuring compliance with company policies and regulations. Candidates must possess strong communication skills, a results-driven mindset, and the ability to handle sensitive financial matters with discretion. Proficiency in collection software and prior experience in debt recovery are essential requirements for this role. Candidates must demonstrate a minimum of five years of hands-on experience in a relevant field, along with a proven track record of leadership in managing cross-functional teams. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving capabilities. Excellent communication skills, both written and verbal, are required to effectively collaborate with stakeholders at all levels. Additionally, a bachelor’s degree in a related discipline is mandatory, and advanced certifications or specialized training are highly advantageous. Relevant experience within the microfinance or financial services industry is highly beneficial.
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