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Job Location: Avani Victoria Falls Resort A5 Avant, our core values center on striking the ideal equilibrium—between sophistication and warmth, aesthetics and practicality, and attentive service with discretion. Every aspect of our hotels and resorts reflects this ethos, featuring dynamic communal areas that align with the rhythm of the day, elegantly designed rooms that seamlessly blend style with utility, and authentic cuisine rooted in local flavors. We foster a lively yet professional service culture that wholeheartedly upholds the genuine spirit of hospitality. Av ani, a dynamic brand expanding across Europe, the Middle East, Asia, Africa, and Australia, is rapidly growing its global presence. If you value attention to detail and understand that a heartfelt welcome and sincere smile can transform guest experiences, you will thrive in our environment. KEY DUTIES AND RESPONSIBILITIES Please be aware that the following list does not encompass every duty associated with this role. A5 Avant, employees proactively identify additional opportunities to support the business, enhance guest experiences, and collaborate effectively with colleagues. The primary responsibilities for this position include: Assist in the development and management of the Front Office team’s budget. Develop and execute comprehensive training programs tailored to all Front Office staff. Facilitate ongoing associate development sessions and evaluate their effectiveness. These initiatives will encompass instruction in IT systems as well as guest service protocols. Demonstrate comprehensive proficiency in the operation and functionalities of the Property Management and Call Centre computer systems. Oversee the operational efficiency and coordination of all departmental staff and facility resources. Ensure the highest standards of product and service quality are consistently met, while actively driving exceptional guest satisfaction. Ensure strict adherence to all Standard Operating Procedures by providing comprehensive training to staff and continuously evaluating their performance. Additionally, document and incorporate current best practices into new Local Standard Operating Procedures (Loops) specific to front office operations. Oversee the execution of every sales and promotional initiative within the hotel, ensuring alignment with strategic objectives. Assume full accountability for enhancing upselling efforts across the property, fostering revenue growth and guest satisfaction. Monitor incoming guests each day and address any VIP or special requests promptly. Collaborate with housekeeping, room service, and guest relations teams as needed to ensure seamless execution. Foster and sustain a high-energy, productive work environment throughout the department. Deliver personalized coaching, counseling, and guidance to associates as needed to foster their professional growth and development. To maintain comprehensive knowledge among associates, it is essential to keep them fully informed about the latest details regarding hotel offerings, such as room types, pricing structures, amenities, food and beverage outlets, ongoing promotions, spa and health club services, as well as other available facilities. Perform routine inspections of guest rooms and public areas to uphold established quality benchmarks, promptly address and complete required Engineering Job Orders and housekeeping cleaning requests, and follow up to verify the completion and satisfaction of each task. Offer support to on-site representatives employed by tour operators and travel agencies. Set up email notifications to receive alerts whenever new job postings matching your criteria become available. We value collaboration and teamwork. Kindly utilize the icons provided below to disseminate this information.
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🎯 Responsabilités Job Location: Avani Victoria Falls Resort At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work,
🎯 Responsabilités Royal Livingstone Resort, operated by Anantara, is a distinguished luxury resort situated on the banks of the majestic Zambezi River in Zambia. The resort offers an exclusive retreat blending colonial era elegance with contemporary comforts, providing guests with an unforgettable experience. We are s
🎯 Responsabilités Role Summary We are looking for a proactive and results oriented Hardware and Services Manager to be stationed in Lusaka. The Manager – Hardware and Services will be responsible for managing the entire lifecycle of ICT hardware provisioning, installation, and support across both client and internal e
🧠 Profil recherché Role Summary We are seeking a dynamic and results driven Hardware and services manager to be based in Lusaka. The Manager – Hardware and Services oversees the end to end lifecycle of ICT hardware provisioning, installation, and support across client and internal environments. This role ensures timel