Hardware and Services Manager

Responsabilités

Role Summary We are looking for a proactive and results-oriented Hardware and Services Manager to be stationed in Lusaka. The Manager – Hardware and Services will be responsible for managing the entire lifecycle of ICT hardware provisioning, installation, and support across both client and internal environments. This position ensures efficient delivery, high-quality installations, and prompt technical support for servers, PCs, laptops, tablets, printers, and network devices. The successful candidate will possess strong operational leadership skills, the ability to coordinate with vendors, and a commitment to delivering excellent customer service. Key Responsibilities Hardware Procurement and End-to-End Lifecycle Oversight This role is responsible for sourcing, acquiring, and managing hardware assets throughout their entire operational lifecycle. Key duties include evaluating vendor performance, negotiating contracts, and ensuring timely procurement to meet organizational needs. The position also involves tracking hardware inventory, monitoring usage patterns, and coordinating disposal or replacement as required to optimize efficiency and cost-effectiveness. Strong vendor relationship management, technical awareness, and analytical skills are essential, along with the ability to align hardware solutions with business objectives. Manage the acquisition, inventory control, and distribution of ICT hardware, encompassing servers, desktops, laptops, tablets, and peripherals. Oversee the entire asset lifecycle, spanning from acquisition through to disposal, while maintaining rigorous warranty tracking and ensuring full compliance with relevant standards and regulations. Collaborate with suppliers to obtain quotes, establish delivery timelines, and finalize service agreements. Maintain a current asset register and ensure it remains aligned with both budgetary allocations and project requirements. Installation & Field Services We are responsible for organizing and overseeing the execution of hardware installations, upgrades, and relocations at various client locations. Properly configure devices by adjusting BIOS settings, installing operating systems, and updating drivers as required. Responsibilities include managing the installation and configuration of peripheral devices, including printers, scanners, and monitors. Verify that installations adhere to established benchmarks for performance, security, and ergonomic design. Technical Support & Maintenance Spearhead the team’s efforts in identifying and resolving hardware-related problems with precision and efficiency. Develop and execute routine maintenance plans, as well as perform regular system health assessments for essential machinery and equipment. Promptly address and resolve service tickets and field support requests in a timely manner. Coordinate warranty claims, repairs, and replacements in collaboration with vendors and original equipment manufacturers (OEMs). Compliance & Security To uphold hardware security protocols, implement measures such as device encryption, BIOS password configurations, and stringent physical access controls. Ensure strict adherence to asset tagging protocols, maintain audit readiness at all times, and oversee proper disposal procedures. Facilitate the seamless integration of endpoint protection and device management solutions into existing infrastructure. Leadership of Teams and Client Relations Management This role focuses on guiding and motivating teams to achieve organizational goals while cultivating strong, long-lasting relationships with clients. Responsibilities include overseeing team performance, facilitating collaboration, and ensuring alignment with client expectations and business objectives. The position requires a strategic approach to leadership, effective communication, and a commitment to fostering trust and delivering exceptional service. Manage and provide guidance to hardware technicians and field engineers, establishing their responsibilities and performance metrics. Additionally, distribute resources for installations, support requests, and maintenance visits. Interact proactively with clients to identify hardware requirements, address technical challenges, and guarantee high levels of satisfaction. Compile and present detailed reports on hardware performance metrics, support service data, and inventory status. Qualifications & Experience A bachelor’s degree in information technology, computer engineering, or a closely related discipline is required. With over five years of hands-on experience in ICT hardware management, including at least two years in a leadership capacity, you will bring proven expertise in overseeing hardware infrastructure and guiding technical teams. Proficient in understanding hardware components, configuring devices, and resolving technical issues effectively. Proven expertise in utilizing asset management systems, ticketing platforms, and effectively coordinating with vendors is required. Proficiency on Windows, Linux, and mobile operating system environments is required. Professional Rewriting: Possession of industry-recognized certifications—such as Compton A+, ITIL, or vendor-specific credentials from leading manufacturers including Dell, HP, or Lenovo—is strongly preferred. Core Competencies Hardware Expertise: Proficient in the configuration, installation, and adherence to established standards for various devices, as well as the diagnosis and resolution of technical issues. Operations Management involves overseeing inventory control, procurement processes, and vendor coordination to ensure seamless supply chain operations. This role is responsible for maintaining optimal stock levels, negotiating contracts with suppliers, and managing relationships with external partners to secure timely deliveries and cost-effective resources. Additionally, the position requires meticulous attention to detail in tracking inventory movements, analyzing demand patterns, and implementing strategies to mitigate supply chain disruptions. Strong organizational skills and the ability to collaborate effectively with cross-functional teams are essential for success in this position. We are responsible for managing the resolution of support delivery tickets, coordinating field service schedules, and ensuring client satisfaction. Revised: The role involves overseeing security and compliance protocols, including asset tagging, device encryption, and proper disposal methods. The position entails overseeing the leadership team, monitoring key performance indicators, and providing training and mentorship to staff. Professionally written version: The role involves maintaining comprehensive documentation, including asset registers and support logs, as well as generating and updating performance dashboards to track operational metrics and key performance indicators. Professionally interested individuals are encouraged to forward their application letter and a comprehensive Curriculum Vitae (CV) to the following email address: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] .

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