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Automatically translated from French. View the original offer
Job location Ivory Coast Expiry date November 30 Position level Confirmed/Experienced Business sector Construction, Real Estate Study level (diploma) Bachelor's degree (LMD), Baccalaureate + 3 Number of positions 01 Type of contract CDD Geographical location: Villa LEPIC, Cocody Danga Hierarchical Manager: General Manager Functional Manager (if yes specify): Date of assumption of function envisaged: ASAP Type of contract: CDD to start MISSION: Guarantee the operational excellence of the hotel by ensuring the quality of the customer experience, the performance of the teams and compliance with the standards of the establishment. The Operations Manager coordinates all services to ensure smooth, cost-effective operation and in line with quality objectives. SUPERVISED: Reception Housekeeping Restoration Maintenance Security 1. Oversee the day-to-day operations of all operational departments. Ensure compliance with procedures and quality standards. Ensure effective coordination between the different services. Anticipate and resolve operational malfunctions. 2. Customer experience Ensure a personalized and high-end customer experience. Manage claims and implement corrective actions. Track customer satisfaction indicators. Develop a culture of service oriented excellence. 3. Coach, support and motivate service managers. Organize the schedules according to the activity. Participate in the recruitment and integration of employees. Identify training needs and develop skills. 4. Financial performance Track operational costs. Optimize spending while maintaining quality of service. Participate in the preparation of budgets. Analyze performance indicators (occupation, RevPAR, ADR, labour cost, etc.). 5. Quality, hygiene and safety Ensure compliance with hygiene and safety standards. Ensure compliance with local regulations. Conduct regular internal audits. Implement continuous improvement plans. 6. Business Development Collaborate with Sales Participate in customer loyalty. Contribute to the development of new offers and experiences. Competencies: Competences Mastery of hotel operations. Good knowledge of IT Budget management. Analysis of dashboards and performance indicators. Mastery of hygiene and safety standards. Ability to work under pressure. Sense of detail. Team spirit. Mastery of English Researched profile (Training / specialization) Higher education in hospitality, tourism, management Experience Min 5 years of experience in the hotel industry, including significant experience in an operational management position. Strong appeal for customer
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