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CDL Human Resource, founded in early 2003 by its current Managing Director Lucy Mmari, is a leading HR consultancy. With over 14 years of experience in a well-established logistics company, Lucy honed her skills in human resources management before starting CDL. We are currently recruiting for several key positions on behalf of our clients.
Marketing & Communications Lead
Job Type: Full Time Qualification: BA/BSc/HND Job Field: Marketing and Communication
Role Summary
Our client is seeking a Marketing & Communications Lead to own and elevate the brand voice and communications strategy across the group and its portfolio of companies. This role will lead marketing efforts across the organization's regional footprint, helping shape how its various brands are positioned individually and as part of the wider business ecosystem across Kenya and other countries of operation.
Events are a core part of how our client engages clients and the market, and this role will own event management end-to-end—from initial concept and planning through speaker sourcing, vendor coordination, and on-the-day execution.
Dedicated teams already handle functions such as SEO and social media, and this role is responsible for coordinating these functions into one cohesive communications strategy. This is a hands-on leadership role that requires both strategic direction and a willingness to execute wherever needed.
Key Responsibilities
Develop and execute the group's marketing and communications strategy across Kenya and other countries of operation.
Own end-to-end event management, from planning and speaker sourcing to vendor coordination, execution, and post-event follow-up.
Lead, mentor, and manage the marketing team, setting priorities and ensuring consistent delivery.
Coordinate and align the work of the SEO and social media teams into a unified communications strategy while stepping in to execute directly when required.
Oversee brand positioning and messaging across the group's portfolio, ensuring consistency while respecting each brand's unique identity.
Manage content development across digital channels, marketing collateral, and client-facing materials.
Collaborate with sales and business unit leaders to align marketing initiatives with commercial objectives.
Track and report on marketing performance and event outcomes across channels and regions.
Manage relationships with external vendors, agencies, speakers, and media partners.
Own the marketing budget and report on campaign and event ROI.
Must-Have
Minimum 3–4 years of experience leading a marketing team.
Strong written and verbal communication skills.
Demonstrated ability to manage multiple projects, teams, and stakeholders simultaneously.
Experience developing marketing strategies and translating them into measurable execution.
A hands-on, roll-up-your-sleeves approach, comfortable both leading a team and executing independently when needed.
Experience working across multiple markets or regions.
Nice-to-Have
Experience managing marketing across multiple brands or business units under a single parent company.
Familiarity with the technology, security, customer experience, or B2B solutions sectors.
Experience marketing to clients in healthcare, finance, education, hospitality, or real estate.
Budget management experience.
Who You'll Work With
SEO Team — Search optimization execution.
Social Media Team — Content creation and channel management.
Sales & Business Unit Leads — Commercial alignment.
CEO — Direct reporting line and strategic guidance.
What We Offer
The opportunity to shape the marketing voice of a growing multi-brand organization.
Direct collaboration with company leadership.
A dynamic, multi-country environment spanning multiple product lines and industries.
Sales Operations Manager - Banking/Insurance
Job Type: Full Time Qualification: BA/BSc/HND Experience: 5 years Location: Nairobi Job Field: Sales and Business Development
Summary of the Role:
To lead the day-to-day performance of the sales function by providing leadership, coaching, and accountability that drive team productivity, sales execution, and consistent delivery of targets.
Note: We’re looking for a sales leader with a proven track record of building and leading high-performing teams and consistently delivering strong results.
KEY RESPONSIBILITIES:
Own the delivery of team sales targets through strong leadership and disciplined performance management.
Drive accountability and sharpen sales execution across the team.
Build a resilient, motivated, high-performing sales culture that sustains results month after month.
Set clear goals, run regular performance reviews, and develop each team member's capability.
Establish a daily operating rhythm, huddles, pipeline reviews and follow-up discipline that keeps the team focused and productive.
Track, analyse and report on sales performance, and translate strategy into daily action.
Lead, coach and motivate the sales team on a daily basis, setting the energy and standard on the floor.
**
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Degree in Business, Sales & Marketing, Commerce, Economics, or a related field;
Minimum 5 years’ experience in a sales leadership role (e.g., Sales Manager, Regional/Area Sales Manager, Branch Manager, Agency Manager, Unit Manager, or equivalent)
Candidates with experience in the Banking or Insurance industry are strongly encouraged to apply.
Leadership and performance management.
Proven ability to lead, coach, motivate and develop high-performing sales teams.
Demonstrated success in driving accountability, improving sales execution, and building resilient sales teams.
Benefits
Laptop provided upon joining.
Phone and airtime provided.
Medical insurance provided upon successful completion of the probation period.
Dynamics 365 CRM Developer
Job Type: Full Time Qualification: BA/BSc/HND, Professional Certificate Experience: 3 - 5 years Location: Nairobi Job Field: ICT / Computer
Role Overview
Our client is implementing and scaling Microsoft Dynamics 365 across the organization and is building an internal technical capability to support it. The Dynamics 365 CRM (Customer Engagement) Developer will work side by side with departmental key users and functional leads to understand business needs, translate them into well-documented technical requirements, and deliver the customizations, automations, and integrations that bring those requirements to life on the Dynamics 365 platform.
This is a hands-on, in-house role focused on long-term ownership of the solution — from gathering and documenting requirements through to development, testing, deployment, and ongoing support and enhancement.
Key Responsibilities
Requirements & Technical Design
Engage with key users and business stakeholders to gather, analyze, and document functional and technical requirements.
Translate functional requirements into Technical Design Documents (TDDs), solution specifications, and effort estimates.
Challenge and refine requirements to ensure solutions are scalable, maintainable, and aligned with Dynamics 365 best practices.
Development & Configuration
Configure and customize Dynamics 365 Customer Engagement modules (Sales, Customer Service, and others as adopted).
Develop plug-ins, custom workflow activities, and custom assemblies in C#/.NET.
Build JavaScript/TypeScript web resources, business rules, and Power Apps Component Framework (PCF) controls.
Create model-driven and canvas Power Apps and automate processes with Power Automate flows.
Design and extend the Dataverse data model (tables, relationships, business rules, security roles).
Integration
Design and build integrations between Dynamics 365 CE and other systems — including Dynamics 365 Finance & Operations — using the Web API, Dual-write, Azure Functions, and Logic Apps.
Implement and maintain secure, reliable data exchange and error-handling patterns.
Quality, Deployment & Support
Manage solution lifecycle (ALM): solution packaging and deployment across development, test, and production using Azure DevOps.
Perform unit testing, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and resolve defects.
Provide post-go-live support, troubleshooting, and continuous enhancements.
Maintain accurate technical documentation and contribute to an internal knowledge base.
Enforce data quality, security, and governance standards.
Requirements
Required Technical Skills
Hands-on development experience with Dynamics 365 Customer Engagement / Power Platform.
Strong C# / .NET skills for plug-ins and custom assemblies.
JavaScript / TypeScript and HTML for client-side web resources and PCF controls.
Power Apps (model-driven and canvas), Power Automate, and Dataverse customization.
Dynamics 365 Web API / OData, plug-in registration, and the extension model.
Integration experience using REST/SOAP APIs, Azure services, and Dual-write.
Solid SQL and data-modeling fundamentals.
Source control and ALM with Azure DevOps / Git.
Qualifications & Certifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
3–5+ years of hands-on Dynamics 365 CE / CRM development experience across the full implementation lifecycle.
Microsoft certifications strongly preferred: PL-400 (Power Platform Developer), PL-200 (Power Platform Functional Consultant), and/or MB-210 (Dynamics 365 Sales).
Preferred / Nice to Have
Exposure to Copilot Studio, Azure AI, or Microsoft Fabric.
Experience integrating CE with Dynamics 365 Finance & Operations via Dual-write.
Familiarity with DevOps build/release pipelines and automated testing.
Core Competencies & Soft Skills
Strong requirements-elicitation skills — able to interview key users, ask the right questions, and convert business language into clear technical specifications.
Excellent written documentation skills (technical design documents, configuration guides, test scripts).
Analytical and structured problem-solving with attention to detail.
Clear communicator able to work directly with non-technical business users and functional consultants.
Self-driven, organized, and able to manage multiple work items against deadlines.
Collaborative team player comfortable working with implementation partners and internal stakeholders.
Method of Application
Use the link(s) below to apply on company website.
Marketing & Communications Lead
Sales Operations Manager - Banking/Insurance
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