Crisis Response, Recovery and Support Services Manager - Egypt

Position Start Date: ASAP

Duration: 06 months

Localisation: Egypt

Terre des hommes does not set closing dates for this position; recruitment is on-going until the position is filled.

The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.

Context:

This position is established on an exceptional and time-bound basis in response to ongoing external audits and investigations requiring enhanced organizational oversight and coordination. The assignment is expected to extend over approximately six months, with an initial phase focused on supporting the completion of ongoing audits and investigations, followed by a recovery phase dedicated to the implementation of urgent corrective actions, risk mitigation measures and organizational stabilization.

Responsibilities:

The purpose of this temporary assignment is to support Tdh Egypt and the organization as a whole in the management of ongoing donor audits and investigations, strengthening accountability and implementing timely corrective and risk mitigation measures. Acting under the oversight of an HQ-led Task Force, the Crisis Response and Recovery Manager serves as the focal point for coordinating the organizational response to donor concerns, audits and investigations. The role supports country and regional management in addressing operational, financial, compliance and reputational risks while maintaining the continuity of programmes and support functions.

The mission combines crisis management, audit coordination, donor assurance, compliance strengthening, risk mitigation and organizational recovery. It aims to demonstrate Tdh's commitment to transparency, accountability and continuous improvement while supporting local management in implementing sustainable corrective measures.

The position does not replace existing management structures but supports and coordinates the organizational crisis response under the authority of the HQ Crisis TaskForce. The Regional Office remains responsible for supporting and overseeing the Country Office through standard management, programmatic and operational processes. The Crisis Response and Recovery Manager works in close coordination with the Regional Office and complements existing management structures by focusing on the coordination of crisis response, investigations, audits and recovery measures.

The success of the mission will be assessed through:

Effective management and coordination of ongoing audits and investigations. Timely implementation of corrective and risk mitigation measures. Strengthened confidence and engagement with donors and external stakeholders. Improved oversight, internal controls and compliance mechanisms. Stabilization of support services and continuity of operations. Sustainable transfer of ownership and corrective action follow-up to country management.

Specific Responsibilities:

CRISIS MANAGEMENT AND RECOVERY

AUDIT, INVESTIGATION AND CORRECTIVE ACTION MANAGEMENT

DONOR ASSURANCE AND STAKEHOLDER MANAGEMENT

INTERNAL COORDINATION AND GOVERNANCE

HQ and Regional Coordination

QUALITY, RISK MANAGEMENT AND INTERNAL CONTROLS

COMPLIANCE

SUPPORT SERVICES STABILIZATION AND CAPACITY STRENGTHENING

Mission deliverables:

Crisis Response and Recovery Plan. Consolidated Audit and Investigation Tracker. Donor Corrective Action Plan and Monitoring Framework. Risk Mitigation Roadmap. Monthly Progress Reports to HQ Task Force. Recovery and Stabilization Plan. Final Mission Report including recommendations, residual risks and required follow-up actions.

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Formation / Diplômes

Education: University degree in Management, Business Administration, Finance, Public Administration, Organizational Development, Risk Management or another relevant field. Professional qualification in a relevant Support Services field is an asset.

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Experience, Skills & Competencies:

Expérience

Previous experience with an INGO or international organization is mandatory. Minimum 8-10 years of relevant experience, including at least 3 years in a management or coordination position covering at least two areas among Finance, HR, Logistics, Administration or Compliance. Demonstrated experience in crisis management, investigations, donor audits, organizational recovery or compliance strengthening initiatives. Experience in strengthening Support Services functions, internal controls and compliance within a time-bound or transitional assignment. Previous experience in the MENA region, particularly Egypt, is an asset.

Langues: Excellent written and spoken English is mandatory. Arabic is an asset.

IT know-how: Proficiency in computer tools, including an advanced level of Excel, Knowledge of SAGA is a plus.

Salary:

Expatriate contract under Swiss regulations between CHF 4’600.- and CHF 5’000.- Gross/month according to experience x 13 times, Paid leaves: 25 days annual leaves local accommodation and transportation, Health insurance, accident and medical repatriation insurance, return flight.

Tdh Global Code of Conduct and Risk Management Policies:

Fully complies with Tdh’s Global Code of Conduct and systematically reports any breach to the Code through the whistleblowing procedure: raises awareness within the Foundation on abuse and violence and the rights deriving therefrom, respecting the rights and dignity of children, members of the communities and our own Staff.

Commits to respecting Risk Management Policies including: Safeguarding Policies (Child Safeguarding Policy, Policy on the Protection against Sexual Exploitation and the Directive on Staff Misconduct at the Workplace), Safety and Security Policy and Anti-Fraud/Corruption and Prevention of the Financing of Criminal Activities Policies.

Autres informations

Commits to reducing the risk of abuse and harm by developing a culture of open and informed leadership within the organization and in our work with children and the communities in which we intervene in.

We offer an exciting and varied work, useful and meaningful, in a team that wants to make a difference for vulnerable children.

Are you interested? Do you want to face this challenge?

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