Senior Insurance Operations Specialist – Products, Assets & Claims

Formation / Diplômes

Job Description To facilitate product management across multiple segments, this role involves overseeing and administering insurance policies associated with bank-owned assets and interests. The position requires ensuring optimal coverage placement, robust risk mitigation, and prompt resolution of claims through effective coordination with brokers and insurers. The position requires overseeing relationships with brokers, insurers, and internal stakeholders integral to the bank’s insurance value chain. ZAQA verified Certificates Perform thorough risk assessments and evaluations to guarantee comprehensive coverage of bank assets and interests. Foster and maintain current Service Level Agreements (SLAs) with brokers, insurers, and other relevant service providers. Develop and implement a robust performance management framework to oversee brokers, insurers, assessors, and other service providers, ensuring strict adherence to established Service Level Agreements (SLAs), policy provisions, and contractual commitments. Serve as the primary liaison and escalation authority, facilitating seamless coordination between the bank, brokers, insurers, and internal stakeholders across all insurance-related processes. Monitor and track claims processing timelines, service standards, and response efficiency, while taking initiative to address any delays or deficiencies in service delivery. Oversee claims status registers and management information systems to verify accuracy, ensure transparency, and uphold accountability. Handle any instances of non-performance, delays, unresolved claims, or repudiations in strict adherence to established bank protocols. Conduct a thorough analysis to pinpoint any financial, operational, legal, or reputational risks to the Bank that may emerge from claim trends, delays, repudiation, or insurer non-performance. Prepare and submit risk reports to management in a timely manner, specifically emphasizing material claims-related exposures and proposing effective mitigation strategies. Compile and deliver periodic reports on claims performance, SLA adherence, and risk exposure to senior management. Collaborate with branch offices, asset finance, facilities, security, finance, and risk management teams to facilitate efficient claim monitoring and resolution. Collaborate with diverse stakeholders bank-wide to safeguard the bank’s assets and protect its interests while maintaining a robust and compliant control environment. Deliver instruction, coaching, and education to internal stakeholders regarding claims escalation protocols, service-level agreement benchmarks, and associated risk impacts. Assist with additional responsibilities as needed, which may encompass providing support to bancassurance operations, participating in bank projects, and contributing to other strategic initiatives. Facilitate the complete product development lifecycle, encompassing the initial concept phase through to market release. Review submitted products to verify compliance with established product governance standards, ensuring alignment with all relevant processes and associated collateral materials. Develop and execute comprehensive project management frameworks to guarantee that insurance partners fulfill their contractual obligations with excellence. We collaborate closely with insurance providers to address key factors influencing product performance and market competitiveness. Compile and submit monthly product updates, as well as escalate challenges to senior stakeholders for review. Collaborate closely with insurers to finalize and approve product specifications collaboratively. Conduct comprehensive product analysis in collaboration with Insurance Consultants to enhance sales strategies. Incorporating innovation into product deliverables and performing pertinent product research Support the annual development of product strategies and roadmaps in collaboration with relevant business segments. This responsibility entails working closely with partners to advocate for product designs that better align with bancassurance objectives. Harness your professional connections to deliver strategic perspectives on competitive landscapes, product landscapes, and distribution channels. Prepare product analysis on product mix and profitability using the bank’s data models. Important Closing Date Note Please note that applications will not be accepted after the specified closing date, so we encourage you to submit yours in advance. 26/08/26 All positions will be filled in accordance with Firsthand Group’s Employment Equity plan. The Bank actively promotes the recruitment and career progression of individuals with disabilities. To support this objective, candidates may voluntarily disclose their disability status. The Bank will maintain the confidentiality of this information unless disclosure is legally mandated. Sharing important information contributes to collective knowledge and fosters collaboration. Kindly utilize the icons provided below to disseminate this opportunity.

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