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Kilishop Manager - Kilimall
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Procurement / Store-keeping / Supply Chain
Key Responsibilities:
Recruit and onboard KiliShop agents
Expand pickup station network
Ensure partner compliance and engagement
Monitor order delivery performance
Manage aftersales and customer collections
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Validate commissions and partner payments
Improve operational efficiency and customer satisfaction
Lead regional operations teams
Track team performance and KPIs
Prepare reports and resolve escalations
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Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field
2+ years in logistics, e-commerce, or last-mile operations
2+ years in a leadership/management role
Experience in business development and operations management
Experience with pickup stations, agent networks, or courier operations is an advantage
SOP development and process improvement
Performance and KPI management
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Strong Excel, reporting, and data analysis skills
Method of Application:
Apply by sending an email with your CV and a convincing cover letter to [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] clearly stating the subject heading “KILISHOP MANAGER”
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