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At Openly, our purpose is to craft unforgettable moments of joy for guests through anticipation, creativity, precision, empathy, and warmth. Every aspect of a guest’s stay is thoughtfully tailored to fulfill their dreams and desires. With a sophisticated yet refreshingly unpretentious ambiance and a team that combines meticulous attention to detail with genuine warmth, we consistently exceed guest expectations. Nestled beside an ancient rainforest within the verdant expanse of a working tea plantation, Openly Jungle House offers a pristine eco-retreat in the heart of Rwanda’s enchanting landscape. Its hallmark is the warm African hospitality, celebrated as one of our most distinctive and cherished assets. Through deep knowledge and generosity, we proactively anticipate and fulfill every guest need, transforming each interaction into an experience of playfulness, discovery, and adventure—whether curating the ideal day out or orchestrating a private romantic dinner. Our commitment extends beyond mere service; we are deeply integrated with Jungle’s environment, actively giving back through sustainable practices such as land stewardship and community support. You will organize, coordinate, and execute personalized tours, itineraries, field activities, and services for guests of Openly Jungle House, liaising directly with internal departments and external or governmental excursion providers. Your role includes delivering accurate, timely information to guests regarding the natural, cultural, and historical features of the property and destination, ensuring alignment with the resort’s offerings. You will be responsible for daily operations, maintaining seamless service delivery, and accompanying guests on excursions and activities as needed. Key responsibilities include identifying and securing the finest high-end local providers and experiences, ensuring guests receive activities and services promptly and professionally while adhering to Openly Jungle House policies and procedures. You will build and maintain ongoing guest relationships, fostering continuity across their interactions with the resort. From arranging on- and off-site activities, tours, and transfers to fulfilling special requests, your focus will be on delivering maximum comfort and convenience throughout their stay. You will oversee a designated zone of the resort’s reserve, ensuring ecological maintenance, security, and monitoring while supporting its development under the resort’s environmental policy. Your duties will also include reporting maintenance needs to relevant departments, maintaining expert knowledge of the resort’s services, and proactively recommending activities that align with guests’ interests. As assigned, you may participate in conservation and land care initiatives—such as maintaining decks, shelters, trails
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🎯 Responsabilités At Openly, our mission is to deliver exceptional joy to guests by anticipating their dreams and crafting personalized experiences with creativity, precision, warmth, and empathy. Set within a breathtaking rainforest and a thriving tea plantation in Rwanda, Openly Jungle House is an enchanting eco ret
💼 Expérience At Openly, our mission is to craft unforgettable joy for guests by blending anticipation, creativity, precision, empathy, and warmth into every interaction. We personalize each aspect of their stay to fulfill their deepest desires, delivering experiences that surpass expectations in an environment that is
🎯 Responsabilités Our Guest Experience Experts play a pivotal role in crafting exceptional stays for our guests, going beyond routine check ins and check outs to create truly unforgettable experiences. They proactively deliver a broad spectrum of services, guiding guests throughout their visit with personalized attent
🧠Profil recherché Job Summary 1. Provide professional, timely, and high quality customer service by responding to customer inquiries and resolving complaints effectively. Communicate fluently with customers, suppliers, and internal teams in both English and French. Maintain accurate customer records and prepare repor