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Duties & Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed. Meet the company’s call quality standards. Identify and report opportunities to improve customer experience and productivity. Maintain good attendance and punctuality. Consistently achieve daily performance targets. Qualifications Grade 12 Certificate with at least five (5) credits , including English and Mathematics A tertiary qualification is an added advantage. Age Requirement 24 – 33 years Language Requirements Applicants must speak at least one of the following local languages fluently: Tonga Lozi Lunda Kaonde Luvale Location Requirements Applicants must live within a 7 km radius of the office. Those living in areas such as the following are not eligible : Meanwood Obama Chainda (beyond the Clinic) Salama Mtendere East ZAF Lusaka Makeni Lilayi Kanyama Garden House Chingwele Zingalume Chunga Chalala Apex And other areas beyond the required radius. Additional Requirements Must be willing to work in shifts . Must complete a mandatory fingerprint verification process .
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🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed
🎯 Responsabilités About the role: BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well being support to effectively carry out their roles and provide exceptional customer
BURN recrute un Agent Care Officer pour apporter un soutien et une assistance à ses agents ou représentants. Ce poste garantit que les agents disposent des ressources, des conseils et du soutien nécessaires pour mener à bien leurs missions et offrir un service client exceptionnel. Responsabilités : Gestion quotidienne