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About the role The Document Controller will support the Training Head in developing, organizing, and maintaining all company documentation related to operational processes, Standard Operating Procedures (SOPs), Supplementary Information Files (SIFs), and training materials. The role ensures all documents are properly formatted, version-controlled, updated, and stored in compliance with company standards and regulatory requirements. The ideal candidate should be highly organized, detail-oriented, proactive, and capable of managing multiple documentation processes while maintaining confidentiality and quality standards. Minimum Requirements Key Competencies Excellent communication and coordination skills Strong technical writing and document formatting abilities Advanced proficiency in Word, Excel, and document management systems Strong attention to detail and accuracy Ability to manage deadlines and multiple document updates Proactive and process-oriented mindset High integrity, professionalism, and confidentiality Strong interpersonal and analytical skills Key Responsibilities Develop, edit, format, and maintain SOPs and process documentation Manage and maintain Excel-based Supplementary Information Files (SIFs) Implement document control systems including version control, filing, storage, and retrieval Ensure all documents meet company quality and formatting standards Coordinate document reviews, approvals, and distribution across departments Maintain audit trails and ensure compliance with document retention policies Support continuous improvement in document management processes Prepare periodic and ad-hoc documentation reports for management Work Environment Primarily office-based with occasional site visits Willingness to travel when required Overtime or standby duties may occasionally be necessary to meet deadlines Compliance All duties must be performed in accordance with company policies, procedures, and relevant legislation, including the Occupational Health and Safety Act. Requirements Grade 12 Certificate Certificate in Quality Management, Document Control, or Records Management Diploma qualification will be an added advantage Valid unendorsed Code EB Driver’s License Advanced computer skills in MS Office/WPS Office Minimum 3 years’ relevant work experience About DBK Management Consulting Limited A wholly Zambian owned and operated Management Consulting Company with over 32 years of promoter experience in Human Capital Management
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