Revenue Recovery and Sales Specialists

Responsabilités

Sales and Recovery Agents are responsible for identifying and recovering delinquent accounts, maintaining customer relationships, and ensuring compliance with company policies and regulatory standards. They utilize strong communication and negotiation skills to resolve outstanding balances while demonstrating empathy and professionalism. Key requirements include a high school diploma or equivalent, prior experience in collections or a related field, and familiarity with debt recovery regulations. Proficiency in CRM software and Microsoft Office is essential, along with the ability to work independently, manage time effectively, and meet performance targets. Additional responsibilities may involve documenting interactions, updating account records, and collaborating with team members to improve recovery strategies. Tugende Rubaga, Male, Jinja, and Minyan are among the key urban centers where we are actively recruiting qualified candidates to fill this position. The ideal applicant must possess a minimum of a bachelor’s degree in a relevant field, along with at least three years of practical experience in a comparable role. Proficiency in both written and spoken English is essential, while additional fluency in local languages such as Luganda, Ladoga, or Lualaba would be advantageous. The successful candidate will be responsible for overseeing daily operations, managing a team of professionals, and ensuring alignment with organizational policies and strategic objectives. Strong leadership, problem-solving capabilities, and exceptional communication skills are critical requirements for this role. Professional Services professionals deliver strategic guidance and solutions to clients, ensuring successful implementation of technology solutions that align with their business objectives. They analyze client requirements, design customized approaches, and collaborate with cross-functional teams to achieve optimal outcomes. A strong background in technical expertise and project management is required, along with excellent communication skills to articulate complex concepts clearly. Responsibilities include conducting needs assessments, developing implementation plans, providing training and support, and ensuring smooth transition and adoption of new systems. They also maintain ongoing relationships with clients to drive satisfaction and identify opportunities for additional services. The role encompasses responsibilities across sales and retail, business operations, and customer service, requiring a versatile skill set to drive performance and enhance client satisfaction. Key duties involve managing sales strategies, overseeing daily retail operations, and ensuring seamless business processes while maintaining high standards of customer engagement and support. Candidates must demonstrate proficiency in multitasking, problem-solving, and interpersonal communication to excel in this dynamic environment. Familiarity with retail management systems and customer relationship tools is highly desirable, as is the ability to analyze sales data and optimize operational efficiency. We are currently seeking qualified candidates for the positions of Sales and Recovery Agents. Successful applicants will report directly to the Branch Executive. The application window opens on August 3rd and closes on August 30th, 2026. Sales Agents will be stationed in Rub aga and Male, while Recovery Agents will operate from Jinja and Minyan. Eugene leverages asset financing, cutting-edge technology, and a client-focused approach to empower entrepreneurs in the informal sector, significantly enhancing their financial prospects. Our core asset finance solutions encompass medical and life insurance, professional development, protective gear, and digital credit histories, alongside competitively priced financing tailored for small and medium-sized enterprises. By fostering economic advancement and establishing verifiable records of responsible financial behavior, we cultivate a sustainable ecosystem in which micro, small, and medium enterprises can flourish. Eugene is addressing the credit disparity faced by small businesses in Africa, empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and unlock future growth prospects via its innovative digital platform. This platform offers a range of benefits, including discounts, smartphones, e-commerce avenues, and instant access to credit facilities. To date, Eugene has provided financing to over 70,000 clients and employs hundreds of staff across its operational branches in Uganda and Kenya. As a Sales Agent, your primary responsibility will involve promoting and selling our products and services to both new and existing clients while identifying potential sales opportunities. In this role, you will play a crucial part in driving revenue and fostering strong client relationships. Additionally, you will be tasked with meeting sales targets to contribute meaningfully to our organization’s business growth. Oversee and execute a comprehensive range of duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Drive team collaboration and productivity through clear delegation, mentorship, and effective resource allocation. Monitor workflows to identify inefficiencies, implement corrective actions, and foster continuous improvement initiatives. Serve as a liaison between departments to streamline communication, resolve interdepartmental challenges, and enhance cross-functional synergy. Prepare detailed reports, analyze data trends, and present actionable insights to senior leadership to support informed decision-making. Ensure compliance with industry regulations, company policies, and quality standards while maintaining a high level of accountability for results. Drive and execute sales strategies to consistently achieve or surpass predetermined sales targets. Collaborate with the branch executive, account managers, and other branch personnel to implement initiatives focused on boosting demand for Eugene’s offerings. We foster meaningful connections with both prospective and current clients by delivering clear communication and promptly addressing their concerns. Cultivating enduring relationships with clients and community leaders enables us to gain insight into their financial requirements and propose customized solutions. Demonstrate a comprehensive understanding of the company’s product offerings and the sales and credit processes involved in securing leases for prospective customers. Our role involves identifying and cultivating new business prospects through strategic networking initiatives, active participation in community engagements, targeted outreach calls to potential clients, attendance at industry events, and hosting informative sessions to highlight Eugene’s value proposition to both the broader community and prospective clients.

• Conduct ongoing market research to track trends, analyze competitor actions, and assess customer preferences within the designated territory, adapting sales strategies as needed. Collaborate with the Marketing team to perform benchmarks and insights that enhance Eugene’s sales effectiveness, either leading or participating in these efforts.

Documentation: Ensure precise recording of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and projections to branch executives and senior leadership as needed. Collaborate effectively with the branch executive, account managers, and other team members to execute initiatives designed to enhance demand for Eugene’s offerings. We work closely with the marketing team to craft tailored strategies that effectively engage prospective clients within the local community. Identify and articulate the branch executive’s precise requirements, as addressing these will directly enhance sales performance. A strong academic foundation is required, with a minimum of a Bachelor’s degree in a relevant field. Prior experience in a similar role is preferred, ideally spanning at least two years. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication and teamwork skills are also necessary to collaborate effectively with colleagues and stakeholders. Attention to detail and the capacity to manage multiple tasks under tight deadlines are critical for success in this position. Possesses qualifications equivalent to RACE or higher, alongside prior involvement in sales, customer service, or a related professional domain. Demonstrates exceptional proficiency in conveying ideas clearly, negotiating effectively, and delivering compelling presentations. Driven by ambitious objectives, you consistently achieve or surpass predetermined sales goals, as evidenced by a strong history of performance excellence. Demonstrates strong self-direction and possesses an optimistic, proactive mindset to tackle challenges with enthusiasm and resilience. Aptitude for cultivating strong relationships and fostering trust with clients is essential.

• Proficient in utilizing Microsoft Office Suite, including MS Word and MS Excel, among other relevant applications.
• Demonstrates exceptional communication abilities and strong interpersonal skills. The role offers a compelling compensation package featuring a results-driven commission structure designed to reward performance effectively. Interested candidates who fulfill the specified qualifications are invited to submit their applications via this link. As a Recovery Agent, your primary responsibility will involve overseeing a variety of debt recovery cases, prioritizing the timely and efficient collection of outstanding balances. Collaboration with clients will be essential to negotiate feasible payment arrangements and address any discrepancies, all while ensuring compliance with regulatory standards and organizational protocols. Additionally, you will maintain regular communication with the head office recovery team to streamline processes and uphold Eugene’s financial objectives. Your position plays a pivotal role in sustaining strong customer relations while driving the company’s economic success. The ideal candidate will demonstrate and uphold Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a commitment to Continuous Growth. Oversee a designated caseload, prioritizing the efficient and courteous recovery of outstanding debts to meet established timelines. Draft and distribute demand notices to clients with overdue balances exceeding the agreed payment terms. Collect and secure all designated assets, providing continuous updates on the status of the process. Prepare and submit periodic reports and updates regarding the progress of recovery cases. Serve as a prompt and efficient point of

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