Job Description
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Automatically translated from French. View the original offer
We are looking for a Technical Operations Coordinator (m/f) to join our dynamic team. This position involves the management and organization of technical interventions, the relationship with customers, as well as the verification of the quality of work carried out on site. It requires working in a demanding and constantly evolving professional environment.
Main duties
Planning: Develop, adjust and optimize technician response schedules on a daily basis to ensure effective and responsive coverage of customer requests. Customer relationship: Ensure confirmation of appointments by phone, maintain clear and professional communication with customers, and manage their satisfaction throughout the process. Quality control: Check the conformity of installed equipment, ensure the quality of finishes and intervene in case of non-conformity to guarantee an optimal service.
Education / Qualifications
Bac Training+3 or more in project management, administration or equivalent. Rigorous, very organized and with excellent relational ease on the phone. A real plus: Technical knowledge in video surveillance and / or electric fence (essential for effective quality control in the field).
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Fort de plusieurs années d’expérience IT, je candidate chez Ramya Technologie & Innovation pour apporter ma rigueur sur les compétences demandées dans l'annonce. Mon parcours allie expertise technique et compréhension des enjeux africains.
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