Sales and Recovery Agents

Responsabilités

Sales and Recovery Agents are responsible for recovering delinquent accounts, negotiating payment plans, and maintaining compliance with federal and state regulations. They engage with customers via phone and email to resolve outstanding debts while documenting all interactions in the system. Proficiency in negotiation, strong communication skills, and the ability to handle high-pressure situations are essential. A high school diploma or equivalent is required, and prior experience in collections, customer service, or a related field is preferred. Additionally, candidates should demonstrate a thorough understanding of debt collection laws and ethical practices. Tugende Rubaga, Male, Jinja, and Minyan serve as key operational hubs, where the incumbent will undertake essential administrative, logistical, and financial responsibilities to ensure seamless program execution. The position requires a professional possessing at least a bachelor’s degree in a relevant field, complemented by three to five years of progressive experience in project management, preferably within a nonprofit or development context. Proficiency in budgeting, reporting, and stakeholder engagement is mandatory, alongside strong communication skills in both English and a local language. The role entails overseeing field operations, coordinating with local authorities, and maintaining compliance with organizational and regulatory standards to achieve strategic objectives. We are seeking a seasoned Professional Services expert to join our dynamic team. The ideal candidate will possess a proven track record in delivering exceptional client solutions, with a minimum of five years of hands-on experience in a similar role. Key responsibilities include designing and implementing tailored service strategies, managing client relationships, and ensuring seamless project execution from inception to completion. Strong analytical and problem-solving skills are essential, along with the ability to collaborate effectively across cross-functional teams. Proficiency in industry-standard tools and methodologies, coupled with excellent communication and presentation abilities, is required to drive client satisfaction and business growth. A bachelor’s degree in a relevant field is preferred, though equivalent professional experience may be considered. Responsible for driving sales and retail operations, overseeing business processes, and delivering exceptional customer service, ensuring a seamless and efficient experience for clients and stakeholders alike. We are currently seeking qualified candidates for the positions of Sales and Recovery Agents. Reporting directly to the Branch Executive, this role requires a commitment to excellence in sales and debt recovery operations. Applications will be accepted from August 3rd, with a submission deadline of August 30th, 2026. Successful candidates will be based in Rub aga and Male for sales responsibilities, while recovery-focused roles will be stationed in Jinja and Minyan. Eugene empowers informal sector entrepreneurs by leveraging asset finance, technology, and a customer-focused approach to significantly elevate their economic prospects. Our core asset finance solutions encompass medical and life insurance, professional training, safety equipment, and digital credit profiles, alongside accessible financing tailored for small and medium-sized enterprises. Through these initiatives, we not only foster economic growth for our clients but also enable them to establish credible digital records of reliability, thereby cultivating a sustainable ecosystem where MSMEs can expand and prosper. Eugene addresses the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to access three key benefits: owning income-generating assets, establishing a verifiable digital credit history, and unlocking future growth prospects via the Eugene digital platform. Through this platform, users gain access to discounts, smartphones, e-commerce opportunities, and flexible credit lines on demand. With a track record of financing over 70,000 clients and maintaining a workforce of hundreds, the company operates across branches in Uganda and Kenya to serve its clientele effectively. As a Sales Agent, you will be instrumental in revenue generation and fostering enduring client relationships. Your core duties will include actively promoting and selling our products and services to both prospective and current customers, uncovering valuable sales opportunities, and consistently meeting targets to support our business expansion. Key Duties Encompass: Collaborating with cross-functional teams to align project objectives with organizational goals, ensuring seamless integration of deliverables. Conducting comprehensive analysis of data trends to inform strategic decision-making and optimize operational efficiency. Overseeing the execution of initiatives from inception to completion, monitoring progress through established KPIs and adjusting strategies as required to meet evolving business needs. Managing stakeholder relationships, fostering clear communication channels to facilitate transparency and accountability. Leading the development and implementation of policies and procedures to enhance compliance and risk management frameworks.

Sales Drive and Strategy: Formulate and execute effective sales strategies to consistently achieve or surpass established sales targets. Collaborate closely with the branch executive, account managers, and other branch personnel to execute initiatives designed to enhance demand for Eugene’s offerings. Establish and nurture meaningful connections with both prospective and current clients by delivering clear, responsive communication and promptly addressing their concerns. Develop and sustain robust partnerships with clients and community leaders to gain deeper insights into their financial requirements, enabling the recommendation of customized solutions. Demonstrate a comprehensive understanding of the company’s product offerings and the sales and credit procedures involved in securing leases for prospective customers.

• Business Development: Cultivate new business opportunities by leveraging networking initiatives, community involvement, targeted outreach calls, participation in industry events, and proactive educational efforts to raise awareness of Eugene’s solutions within both the community and prospective client base. Stay updated on market trends, competitor actions, and customer preferences within the designated region, adapting sales strategies as needed. Collaborate with the Marketing team to conduct (or contribute to) market research, including benchmarks and observations, to enhance Eugene’s sales performance. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and projections to branch executives and senior leadership upon request. Coordinate with the branch executive, account managers, and other team members to develop and execute initiatives that enhance demand for Eugene’s offerings. Work collaboratively across departments to align strategies, share insights, and ensure consistent execution of promotional and operational plans. Foster strong working relationships to drive collective success in meeting sales and outreach objectives. Work collaboratively with the marketing team to craft and execute strategies tailored to engage and connect with prospective clients within the local community. Partner with the branch executive to identify and address specific requirements that have the potential to significantly enhance sales performance. Qualifications and skills include a Bachelor’s degree in a relevant field, such as computer science, engineering, or business administration. Proficiency in Python, Java, or C++ is required, alongside experience with data structures and algorithms. Strong analytical and problem-solving abilities are essential, as well as excellent communication skills for collaborating with cross-functional teams. Familiarity with machine learning frameworks, cloud computing, and DevOps practices is a plus. Candidates should also demonstrate a track record of delivering results in fast-paced environments and possess a passion for continuous learning and innovation. Holding qualifications equivalent to RACE or higher, candidates should possess prior experience in sales, customer service, or a closely related discipline. Demonstrated proficiency in articulating ideas clearly, engaging in strategic negotiations, and delivering compelling presentations to diverse audiences is essential. A results-oriented professional with a demonstrated history of consistently achieving or surpassing sales goals. Consistently demonstrates initiative and enthusiasm, maintaining an optimistic and proactive approach to all tasks and challenges. Proven skill in cultivating genuine connections and fostering trust with clients through consistent, professional engagement. Proficient in utilizing Microsoft Office Suite, including MS Word and MS Excel, among other applications. Demonstrates exceptional communication abilities and strong interpersonal skills. We offer a competitive compensation package featuring an appealing, performance-driven commission structure. Interested candidates who fulfill all specified criteria are encouraged to complete their application by following this link. As a Recovery Agent, you will handle a broad portfolio of debt recovery cases, prioritizing the timely and efficient collection of outstanding balances. Your responsibilities will include collaborating with clients to negotiate feasible payment plans and address disputes, all while ensuring strict compliance with industry regulations, company policies, and internal recovery team protocols. This role plays a pivotal part in sustaining strong customer relationships while contributing directly to Eugene’s financial objectives. The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, Solutions-Oriented thinking, Teamwork, and Continuous Improvement. Oversee a designated caseload with a focus on expediting the recovery of outstanding debts while upholding professional and ethical standards. Issue demand notices to clients with overdue outstanding payments. Account for all assigned assets and provide real-time updates on their status. Prepare routine reports and updates regarding the progress of recovery cases. Serve as a prompt intermediary between internal stakeholders and external collaborators—including legal teams or headquarters recovery units—to streamline debt recovery processes and ensure timely escalations. Responsibilities include ensuring precise and prompt documentation of all communications and addressing customer complaints or disputes with a high level of professionalism and efficiency. Monitor payment schedules diligently to confirm compliance and initiate corrective measures when deviations occur, strictly following established protocols. Evaluate the client’s payment patterns and provide strategic recommendations to expedite the recovery process while adhering to established asset recovery protocols. Preferred candidates will have prior experience in debt recovery, credit control, or a related field. Accomplished professionals with demonstrated proficiency in conveying ideas clearly, actively listening, and fostering collaborative discussions to reach mutually beneficial agreements. Possesses a thorough understanding of applicable debt recovery laws and industry-standard methodologies. Demonstrates exceptional written and verbal communication skills, coupled with a proven aptitude for negotiation and persuasion. Demonstrates exceptional discretion and composure when addressing confidential or delicate matters, ensuring interactions align with professional standards and organizational values. Skilled in leveraging MS Office or equivalent software applications to enhance productivity and streamline workflows. A competitive compensation package featuring an enticing commission plan tied to performance outcomes is provided.

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