GR

Pago Phones Sales Operations Lead

Greenlight Planet Zambia
📍 LusakaCDI🗓️ 11 days ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Responsabilités

You will be tasked with fulfilling the following duties and responsibilities: Channel Acquisition and Development: We are seeking a dynamic professional to spearhead the expansion and optimization of our distribution channels. This role will focus on identifying, negotiating, and securing new partnerships with retailers, resellers, and distributors to enhance market reach. Additionally, the successful candidate will be responsible for nurturing existing relationships, ensuring alignment with business objectives, and driving revenue growth through strategic channel management. Strong negotiation skills, a proven track record in sales or business development, and the ability to analyze market trends are essential for this position. Handle the recruitment, training, and onboarding processes for newly hired phone-selling agents, ensuring they specialize in promoting Sun King phones or other available brands. Responsible for driving the expansion of the agent workforce, specifically phone-based sales representatives, in alignment with the predetermined targets established within the annual operating plan. Enhance the process of classifying agents according to their sales performance metrics and strategically focus on advancing their professional growth. 2. Revenue and Productivity Craft strategic initiatives to attain established revenue targets, defined by monthly and annual unit sales of phones. To develop targeted strategies that drive sales growth and achieve specific objectives for each phone model, implementing structured plans tailored to expanding market segments and increasing unit sales. Collaborate with the team to maximize channel revenue growth by enhancing agent productivity. 3. Portfolio Repayment Management Achieve established Phones Quality of Sale objectives for the entire phone portfolio. To enhance repayment outcomes, devise strategic initiatives and targeted interventions by monitoring agents’ portfolio performance, default rates, and accounts at risk. Revise phone replacement and warranty procedures to enhance repayment efficiency and elevate customer satisfaction levels. Agent Branding, Engagement, and Support: This role focuses on enhancing brand representation, fostering customer connections, and providing comprehensive assistance. Responsibilities include maintaining a consistent brand image across all interactions, engaging with customers to build loyalty, and delivering timely, effective support to address inquiries and resolve issues. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to represent the company’s values and mission positively. Ensure that all phone sales agents are equipped with the correct merchandise and collateral, distributed promptly and efficiently, to maintain consistent branding across all customer interactions. Regularly scheduled agent meetings and on-site visits are conducted to enhance engagement, facilitate collaborative problem-solving, and strengthen professional relationships. Maintain optimal inventory levels by consistently adhering to established guidelines and operational processes to ensure sufficient stock availability. 6. Development and Implementation of Strategic Trade Initiatives and Channel Activation Programs Collaborate closely with the marketing team to develop and execute strategic activation initiatives and awareness campaigns, with the primary goal of enhancing brand visibility and stimulating revenue growth. Facilitate collaboration with phone sales agents to develop tailored daily action plans aligned with regional operational needs, market potential, and team capabilities. To cultivate sustained channel growth and retention, strategize and execute periodic campaigns and recognition programs designed to motivate agents effectively. 6. Team Management Based on anticipated business growth and expansion plans, strategic staffing levels will be determined to ensure optimal alignment with operational demands. Effective and punctual dissemination of objectives to direct reports guarantees each individual understands and meets performance expectations. Regular evaluations and strategic planning sessions with teams are conducted to maintain alignment with established objectives and ensure continued progress. Providing guidance and fostering motivation within the team to ensure peak performance and maintain high retention rates. You could be an outstanding fit for this role if you possess the following qualifications: Requirements include a degree in a business-related discipline or at least eight (8) years of hands-on experience in field sales within the FMCG, microfinance, banking, or telecom sectors. Holding an MBA is considered an additional benefit. With a robust expertise in overseeing agent operations and cultivating channel partnerships, with a particular focus on device-centric solutions. Demonstrate exceptional collaboration abilities and interpersonal strengths to guide and develop teams in achieving established goals. Proficiency in comprehending the dynamics of urban, peri-urban, and rural markets is essential. Proficiency in utilizing digital tools, including Customer Relationship Management (CRM) systems and stock management software, is required. Effective verbal and written communication skills are essential, along with a demonstrated aptitude for resolving issues efficiently. Extensive travel commitment (up to five days per week) is required. Proficient in utilizing Microsoft Excel and PowerPoint for data analysis and presentation purposes. What Sun King offers: Professional development opportunities within a fast-paced, rapidly growing industry characterized by significant social impact await in this role. A dynamic, inclusive culture characterized by enthusiastic team members united by ambitious challenges. We are committed to driving innovation and creating meaningful change that positively impacts individuals and the planet. A truly multicultural environment awaits you, where collaboration and learning from diverse individuals from various backgrounds will enrich your professional journey. You will have the opportunity to collaborate with colleagues from diverse geographies, nationalities, and professional backgrounds. Here’s a professional version of your paragraph while preserving all original details: “We offer customized, structured learning and development initiatives designed to enhance your leadership and management capabilities.” As a graduate of the Sun King Center for Leadership, you will embody the highest standards of professionalism and excellence.

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When tailoring your CV for Greenlight Planet Zambia, don’t just list duties—highlight how you exceeded targets. For les compétences demandées dans l'annonce, show a clear result, like “increased client retention by 20%.” This proves you deliver real impact, not just effort.

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