CO

Call Centre Agent

Codirect Courier and Fulfillment Center
📍 KenyaCDI💰 Salary: KES 18,000🗓️ 18 days ago

Job Description

Kenya
CDI
Salary: KES 18,000

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Codirect Courier and Fulfillment Center, a leading provider of fulfillment and courier services for businesses of all sizes, is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. We are committed to delivering quick, secure, and dependable solutions with a focus on speed, accuracy, transparency, and customer satisfaction. Our strength lies in an experienced team dedicated to providing high-quality service.

Job Type: Casual (3-Month Contract, extension subject to performance) Net Salary: KES 18,000 Qualification: BA/BSc/HND

About the Role: This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.

Key Responsibilities:

Handle inbound and outbound customer calls professionally and courteously. Respond to customer inquiries, complaints, and service requests promptly. Provide accurate information on deliveries, orders, and company services. Record and update customer information in the system accurately. Follow up on customer issues and escalate unresolved matters when necessary. Maintain a high level of customer satisfaction at all times.

Profile: Previous experience in a call centre or customer service role is an added advantage.

Required Skills:

Excellent communication skills (both verbal and written). Good listening and problem-solving skills. Ability to work effectively under minimal supervision. Computer literacy and familiarity with call centre systems are an added advantage.

Method of Application: Interested and qualified candidates should forward their CV to: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] using the position as subject of email.

Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]

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Expert Application Advice

When tailoring your CV for Codirect Courier and Fulfillment Center, directly address how you meet les compétences demandées dans l'annonce with a specific, verifiable achievement. Use numbers and outcomes—don’t just list duties. This shows you understand their priority and proves you can deliver.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Targeted application — Align your CV to this offer's exact keywords and back every claimed skill with a concrete example. A cover letter showing you understand the specific challenges of this role consistently makes the difference.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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