Professional Sales and Recovery Representative

Responsabilités

Sales and Recovery Agents are responsible for engaging with customers to facilitate account settlements, recover outstanding balances, and ensure compliance with payment policies. They utilize effective communication techniques to negotiate payment plans, address customer inquiries, and document interactions accurately. A high school diploma or equivalent is typically required, along with prior experience in customer service, collections, or a related field. Familiarity with CRM systems and strong interpersonal skills are essential, while proficiency in conflict resolution and problem-solving further enhances performance in this role. Tugende Dedicated professionals are sought to fill roles across various locations including Rubaga, Male, Jinja, and Minyan. Applicants must meet all specified qualifications and demonstrate the ability to fulfill the outlined responsibilities effectively. Strong communication skills and adaptability to diverse working environments are essential for success in these positions. Candidates should possess the necessary experience and competencies to thrive in the given roles. Commitment to excellence and a proactive approach to challenges are highly valued. Professional Services is responsible for delivering tailored solutions and specialized expertise to clients, ensuring alignment with their strategic objectives and operational needs. This role involves collaborating with cross-functional teams to analyze requirements, propose innovative strategies, and implement solutions that drive measurable outcomes. Candidates must possess a proven track record in client-facing roles, strong problem-solving abilities, and the capacity to manage multiple projects under tight deadlines. Proficiency in industry-specific tools, excellent communication skills, and a customer-centric mindset are essential for success in this position. Professional Rewrite: This position contributes to sales initiatives, oversees business operations, and ensures exceptional customer service standards are consistently met. The role involves driving sales performance, managing operational workflows, and fostering client relationships through responsive and proactive support. Key responsibilities include executing sales strategies, coordinating business activities, and delivering outstanding service to enhance customer satisfaction and loyalty. We are seeking candidates for the positions of Sales and Recovery Agents, who will report directly to the Branch Executive. The application window opens on August 3rd and closes on August 30th, 2026. Sales Agent roles are based in Rub aga and Male, while Recovery Agent positions are located in Jinja and Minyan. Eugene leverages asset financing, cutting-edge technology, and a client-focused approach to empower informal sector entrepreneurs, significantly enhancing their economic prospects. Our core asset finance offerings encompass medical and life insurance, professional development, safety gear, and digital credit histories, alongside accessible financing solutions for small and medium-sized enterprises. By fostering economic growth among our clients and establishing verifiable records of financial responsibility, we cultivate a sustainable ecosystem where micro, small, and medium enterprises can flourish and prosper. Eugene addresses the credit disparity faced by small businesses across Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and unlock future expansion prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce integration, and flexible credit lines on demand. To date, Eugene has provided financing to over 70,000 clients and maintains a workforce of hundreds of employees who serve clients through its expansive branch network spanning Uganda and Kenya. As a Sales Agent, you will be instrumental in revenue generation and fostering robust client relationships. Your core duties will involve actively promoting and selling our products and services to existing and prospective customers, uncovering sales prospects, and consistently achieving targets to support our organizational expansion. Oversee the execution of core duties including project management, team leadership, and strategic planning to ensure organizational objectives are met. Develop and implement policies, procedures, and best practices to enhance operational efficiency and compliance with industry standards. Collaborate with cross-functional teams to align resources, mitigate risks, and drive continuous improvement across all business functions. Monitor performance metrics, analyze data trends, and report findings to senior leadership to inform data-driven decision-making. Foster a culture of accountability, innovation, and professional development through coaching, mentoring, and performance evaluations. Ensure adherence to regulatory requirements and maintain high standards of corporate governance. Develop and execute strategic sales initiatives to consistently achieve or surpass assigned targets, ensuring alignment with Eugene’s objectives. Collaborate closely with the branch executive, account managers, and other branch personnel to devise and implement targeted activities that enhance product and service demand, driving sustained growth and market penetration. Establishing and nurturing strong connections with new and existing clients forms the core of this role, achieved through proactive communication and swift resolution of their concerns. Collaborating closely with clients and community leaders, you will gain insights into their financial requirements and propose customized solutions to meet those needs effectively. Demonstrate a comprehensive understanding of the company’s product portfolio and the sales and credit procedures involved in securing lease agreements with prospective clients. Lead Generation: Forge new business connections by actively engaging with networks, participating in community interactions, and reaching out to potential clients through targeted calls. Enhance visibility and awareness of Eugene’s services by attending industry events and conducting proactive outreach initiatives designed to educate both the community and prospects.

Market Research: Conduct ongoing analysis of market trends, competitor actions, and customer preferences within the designated territory to refine sales approaches. Collaborate with the Marketing team to lead (or contribute to) research initiatives, including benchmarks and observations, aimed at enhancing Eugene’s sales effectiveness. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Additionally, compile and present periodic sales reports and forecasts to branch executives and senior leadership whenever necessary. Collaborate closely with the branch executive, account managers, and other branch personnel to execute initiatives designed to enhance demand for Eugene’s offerings. Collaborate closely with the marketing team to craft and execute tailored strategies designed to effectively engage and resonate with prospective clients within the local community. Identify and present tailored solutions to the branch executive that, when implemented, will enhance sales performance. Proficient candidates should possess a Bachelor’s degree in a related field, such as Computer Science, Engineering, or Mathematics, along with a minimum of three years of relevant professional experience. Strong analytical and problem-solving capabilities, exceptional attention to detail, and the ability to work both independently and collaboratively within a team are essential. Proficiency in programming languages like Python, Java, or C++ is required, as is familiarity with data structures, algorithms, and software development methodologies. Effective written and verbal communication skills are also necessary to convey complex technical concepts clearly. While prior experience with cloud platforms, such as AWS or Azure, is advantageous, it is not mandatory for this role. Holding an educational qualification equivalent to RACE or higher, candidates should possess prior experience in sales, customer service, or a comparable professional domain. Exceptional verbal and written communication abilities, adept negotiation techniques, and polished presentation proficiencies are essential. Driven by results and a history of consistently surpassing sales objectives, this individual demonstrates a strong commitment to achieving and exceeding performance goals. Demonstrates strong self-motivation coupled with an optimistic and proactive mindset, consistently approaching tasks with enthusiasm and determination. Establishes strong, trust-based relationships with customers through effective rapport building. Proficient in utilizing Microsoft Office applications, including MS Word, MS Excel, and others, is required. Exceptional communication abilities and strong interpersonal skills are essential. A competitive benefit package is offered, featuring an appealing commission structure that rewards results. Interested candidates who satisfy the specified qualifications are encouraged to complete the application process by accessing the provided link and submitting their materials. As a Recovery Agent, your responsibilities will include overseeing a variety of debt recovery cases, prioritizing timely and efficient collection of outstanding balances. You will collaborate with clients to establish agreeable payment plans, address disputes, and ensure compliance with all relevant industry regulations and company policies, while also coordinating with the head office recovery team. Your ability to balance customer relationship management with the achievement of Eugene’s financial objectives will be essential to this role. The ideal applicant will embody and uphold Eugene’s Core Values, which include: Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee a designated caseload with a strong focus on efficiently and courteously collecting outstanding debts to meet established deadlines. Draft and deliver formal demand notices to clients with outstanding balances that have surpassed their due dates. Impound all assigned assets and provide real-time updates on their status. Prepare periodic reports and updates detailing the progress of recovery cases for stakeholders. Serve as a proactive point of

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