IT Network and System Manager

About DP World Dakar

DP World Dakar is a major player in port handling, committed to facilitating global trade by connecting businesses and communities through an integrated logistics network. We place operational excellence, safety, and the development of our employees at the heart of our strategy.

About the Job Scope

The IT Network and System Manager is responsible for ensuring the availability, security, reliability and performance of DP World Dakar’s IT infrastructure, systems and network services. The role leads the Network & Systems team while ensuring operational excellence across datacenter infrastructure, cloud services, enterprise applications, end-user computing and cybersecurity.

This position is essential to maintain business continuity, improve operational efficiency, support digital transformation initiatives and guarantee high availability of mission-critical systems supporting terminal operations.

Job Purpose

The IT Network and System Manager is responsible for planning, implementing, securing and maintaining the organization’s IT infrastructure. The position is responsible for:

• Ensuring high availability, resilience and optimal performance of business-critical infrastructure, systems and network services.

• Managing and securing Microsoft, Linux and cloud-based platforms, as well as enterprise infrastructure technologies.

• Leading, mentoring and developing the Network & Systems team while fostering a collaborative, customer-focused and high-performance work environment.

• Delivering IT infrastructure services that meet business requirements, agreed service levels and operational expectations.

• Establishing and maintaining strong relationships with business stakeholders to understand their needs, manage expectations and provide timely, cost-effective IT solutions.

• Ensuring compliance with DP World IT governance, cybersecurity standards, architecture guidelines and infrastructure best practices.

• Developing, implementing and maintaining Business Continuity (BCP) and Disaster Recovery (DR) capabilities to ensure operational resilience.

• Managing IT infrastructure vendors, service providers and contractors, ensuring contractual obligations, service quality and performance standards are consistently achieved.

• Planning, monitoring and controlling departmental and project budgets while identifying opportunities for cost optimization and operational efficiency.

• Driving continuous improvement through infrastructure modernization, process optimization, technology innovation and adherence to industry best practices.

• Ensuring that all infrastructure technologies meet DP World Dakar’s requirements for functionality, scalability, performance, availability and reliability.

• Promoting compliance with Health, Safety, Security and Environmental (HSSE) policies and ensuring safe working practices within the IT infrastructure domain.

Key Responsibilities

Infrastructure & Systems Management

• Manage and maintain enterprise server infrastructure (physical and virtual).

• Ensure 24/7 availability of IT infrastructure.

• Manage Windows Server platforms and Microsoft ecosystem.

• Administer Microsoft 365 environment, including licensing and security.

• Perform installation, configuration, upgrades and lifecycle management of servers.

• Manage storage systems and optimize capacity planning.

• Monitor system performance and proactively resolve issues.

• Perform root cause analysis for infrastructure incidents.

• Manage operating system patching and vulnerability remediation.

• Maintain backup, recovery and disaster recovery procedures.

Network Administration

• Manage LAN, WAN, WLAN and Internet connectivity.

• Maintain VPN connectivity with corporate headquarters, customers, administration…

• Monitor network performance and availability.

• Administer firewalls, switches, routers and network security appliances.

• Ensure network redundancy and resilience.

• Support datacenter and communication infrastructure.

Enterprise Applications Support

• Provide Level 3 support for enterprise applications.

• Support Microsoft Office Suite and SharePoint.

• Support critical operational applications including: Oracle – Maximo – Navis N4 – Zodiac – Gate Automation – Winspot – Online Billing – Other business applications.

• Coordinate with software vendors for issue resolution.

End User Computing

• Manage lifecycle of IT assets including: PCs – Laptops – Virtual Machines – Handheld devices, VMTs – Printers – Mobile devices – Other IT equipment.

• Ensure software deployment and maintenance.

• Support workstation operating systems.

• Maintain IT asset inventory.

Monitoring & Incident Management

• Manage infrastructure monitoring platforms.

• Maintain activity logs.

• Manage incident lifecycles using ITSM tools.

• Produce operational reports.

• Establish preventive maintenance plans.

• Ensure SLA compliance.

Cybersecurity & Compliance

• Implement infrastructure security best practices.

• Ensure compliance with corporate cybersecurity standards.

• Participate in security audits.

• Support vulnerability management.

• Ensure compliance with software licensing.

• Maintain access controls and privileged accounts.

Business Continuity

• Maintain Business Continuity Plan (BCP).

• Ensure Disaster Recovery Readiness.

• Test backup and restoration procedures.

• Maintain archive and retention policies.

• Ensure critical systems remain recoverable.

Vendor & Budget Management

• Manage infrastructure vendors and service providers.

• Supervise contractors.

• Monitor vendor performance.

• Prepare infrastructure budgets.

• Control operational expenditures.

• Optimize infrastructure costs.

Leadership & Team Management

• Lead the Network & Systems team.

• Assign work priorities.

• Coach and mentor team members.

• Conduct performance reviews.

• Develop technical competencies.

• Foster collaboration and customer-oriented culture.

Documentation & Continuous Improvement

• Maintain infrastructure documentation.

• Update operating procedures.

• Research emerging technologies.

• Recommend infrastructure improvements.

• Standardize technical practices.

• Improve operational efficiency.

Health, Safety & Compliance

• Comply with DP World Health & Safety policies.

• Follow Fatal Risk Standards.

• Report incidents and near misses.

• Promote safe working practices.

Key Performance Indicators (KPIs)

• Infrastructure availability ? 99.9%

• Network uptime

• Critical incident resolution time

• Patch compliance rate

• Backup success rate

• SLA compliance

• User satisfaction

• Cybersecurity compliance

• Budget adherence

• BCP testing success

• Team performance and development

Profile

Education: Master’s degree in computer science, Information Technology or related discipline.

Experience

• Minimum 10 years of experience in IT Infrastructure and Systems Administration.

• At least 5 years in a leadership or supervisory role.

• Experience managing enterprise IT environments.

• Experience in datacenter operations.

• Experience with Microsoft, Linux technologies.

• Experience in vendor management.

• Experience in budget planning.

Required Skills

• Microsoft Windows Server

• Microsoft 365 Administration

• Active Directory

• DNS / DHCP

• Group Policy

• VMware / Hyper-V

• Microsoft Office Suite

• SharePoint

• Backup & Recovery Solutions

• Enterprise Storage

• Network Administration

• Firewall Management

• VPN Technologies

• ITSM Platforms

• Patch Management

• Monitoring Tools

• Endpoint Management

• IT Asset Management

• Business Continuity Planning

• Disaster Recovery

• Datacenter Operations

Behavioral Competencies

• Leadership

• Strategic Thinking

• Decision Making

• Customer Focus

• Communication

• Problem Solving

• Team Management

Languages: French & English

What We Offer

• An international work environment within a global leader in port logistics

• An attractive salary package, in line with market standards and the candidate’s profile

• Opportunities for professional development and continuous training

Commitment to Diversity and Inclusion

DP World Dakar strongly encourages applications from female candidates for this position, as part of its proactive policy in favor of gender equality and diversity within its teams. We firmly believe that diversity strengthens our organization’s performance and innovation.

Compliance with Internal Policies and a Safe, Secure Work Environment

The position holder will be required to comply with all of DP World Dakar’s internal policies and procedures, particularly regarding ethics, compliance, health, safety, and security (HSSE). DP World Dakar is committed to providing all its employees with a healthy, safe, and secure work environment, free from any form of harassment, discrimination, or violence. Mutual respect, integrity, and the well-being of every individual are essential pillars of our corporate culture.

Important Notice — Zero Tolerance for Fraud

DP World Dakar does not charge any fees at any stage of the recruitment process (application submission, shortlisting, interview, testing, onboarding). DP World Dakar’s recruitment process is strictly free of charge and takes place exclusively through our official channels. The company applies a zero-tolerance policy toward any form of fraud, corruption, or solicitation of money, favors, or any other benefit related to recruitment.

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