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Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was established to provide water supply and sanitation services to all people in all areas of Luapula Province (Urban and Rural areas). Operations began in 2009, and the company currently operates in six out of the twelve districts of the province: Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge.
LpWSC seeks to recruit high-profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant position:
3. CALL CENTRE AGENT (G8) – 1 POSITION
Purpose of the job: Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.
Main Duties and Responsibilities (Principal Accountabilities):
Answer incoming calls and resolve customer complaints. Provide product and service information to customers. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary. Complete call logs and reports.
Qualifications: Grade 12 Certificate with five O levels including English and Mathematics. Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field. Minimum one-year experience in a similar role. Qualifications must be verified by the Zambia Qualification Authority.
Application Instructions: Interested candidates meeting the above requirements should submit their applications attaching their cover letter, curriculum vitae, copies of certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document, as well as the
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