Public Relations Assistant

Eastern Water and Sanitation Company Limited is actively seeking qualified professionals to join its team. The ideal candidate must meet all specified prerequisites and demonstrate the ability to fulfill key responsibilities effectively. Responsibilities include overseeing water and sanitation operations, ensuring compliance with regulatory standards, and maintaining infrastructure integrity. Additionally, the role requires strong analytical skills, effective communication, and a commitment to sustainable service delivery. Experience in the water and sanitation sector is highly advantageous.

Eastern Water and Sanitation Company Limited was established as a private entity with share capital, incorporated under the provisions of the Companies Act (Cap 388 of the Laws of Zambia) on 12th May 2008. Committed to enhancing the quality of life for all customers by delivering safe, reliable, cost-effective, and environmentally sustainable water and sanitation solutions to current and prospective clients across urban and peri-urban regions of Eastern Province, the Company is now seeking applications for the following position: Assistant Public Relations Officer, to be stationed at the central headquarters.

Position Title: Assistant Public Relations Officer (Grade S5 – Position No. 1)

Reporting To: Public Relations Officer

Job Purpose: The primary objective of this role is to drive innovation and operational excellence, ensuring alignment with strategic objectives to enhance business performance. It is responsible for overseeing key initiatives, managing cross-functional teams, and fostering a culture of accountability and continuous improvement. The position demands strong leadership, analytical thinking, and the ability to translate complex challenges into actionable solutions. A self-driven individual with a strong track record in Public Relations and the capacity to operate effectively with minimal oversight is required for this role.

Key Responsibilities:

This role involves collaborating with the Public Relations Officer or Managing Director to design and execute effective publicity campaigns through appropriate channels, ensuring critical information is communicated to customers in a timely and impactful manner. To create and develop appropriate publicity materials aimed at raising awareness among customers and the public about ESC or its specific programs and activities. Facilitates the company’s involvement in key national events by providing organizational support and ensuring seamless participation. The incumbent is tasked with coordinating stakeholder meetings, workshops, and community events across relevant Business Units in collaboration with the Public Relations Officer to enhance customer awareness of ESC services and programs. To guarantee the achievement of customer satisfaction, the role involves consistently delivering high-quality service and promptly addressing any concerns to cultivate positive customer experiences. Supervision and Performance Management – Provides leadership, guidance, and developmental support to direct reports through structured supervision, regular performance evaluations, targeted coaching, targeted training interventions, corrective measures where necessary, and motivational strategies to drive team productivity, thereby ensuring the fulfillment of departmental targets, alignment with broader Company objectives, and the successful execution of the ESC mandate. We are responsible for developing and executing public relations policies and procedures to ensure effective communication strategies and maintain a positive organizational image. Our role involves the efficient generation and strategic distribution of approved publicity materials while cultivating strong, mutually beneficial relationships with customers, stakeholders, and media professionals.

Qualifications and Experience:

Holders of a Grade 12 School Certificate are required to have achieved either a merit or credit in Mathematics, Science, and English. Earned a Bachelor’s degree in Public Relations, Mass Communication, or Journalism. Proficient in computer literacy, with comprehensive knowledge of Microsoft Word, Excel, and internet navigation. With a minimum of two years of relevant professional experience in an equivalent role, candidates should possess a solid background in the field. Professional Affiliation: Zambia Public Relations Association (ZAPPA) Member. We seek a candidate who demonstrates exceptional communication abilities, a proactive and innovative mindset, and a courteous demeanor. The ideal individual should possess strong organizational skills for event planning and coordination, coupled with a humble, polite, and assertive approach in all professional interactions.

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