CR

ICT Officer-Health Informatics, Analytics and Visualisation

CRS
📍 FreetownCDI🗓️ 3 days ago

Job Description

Freetown
CDI

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Job Description

CRS JOB ADVERT – INTERNAL/EXTERNAL

WOMEN ARE HIGHLY ENCOURAGED TO APPLY

This position is open to Sierra Leonean nationals only.

Autres informations

CRS is recruiting for Position: X 1 – ICT Officer- Health Informatics, Analytics and Visualization.

If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package. Job Title: ICT Officer , PMI REACH Malaria Department: Programs Reports To: MEAL Manager, PMI REACH Malaria Country: Catholic Relief Services Sierra Leone

Localisation

Job Summary: ICT Officer coordinate and deliver various ICT, Health Informatics, Analytics and Visualisation related services in accordance with established REACH Malaria procedures, and service standards. The Officer will collect, clean, and manage health project data from various activities, ensuring it is accurate, secure, and ready for use. They will analyse this data to track project performance, identify trends, and measure outcomes across REACH Malaria’s program areas. Using data visualisation tools, the Officer will build easy-to-understand dashboards and reports that help staff, district teams, and NMCP staff make informed decisions. They will also work closely with stakeholders to communicate findings clearly, monitor key performance indicators, and support the continuous improvement of the data systems used across the project. Roles and Key Responsibilities: Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance. Design and maintain a centralized project data architecture that consolidates all REACH Malaria data streams (OTSS, training, CHW reporting, TES, MEL indicators) into integrated, digital system facilitating data use and targeted implementation. Conduct routine and targeted analysis of project performance data and produce clear, audience-appropriate visualization products — including dashboards, scorecards, and infographics — to support internal reviews, NMCP TWG meetings, and REACH Malaria reporting.

Formation / Diplômes

Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information. Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff. Provide input to budget for ICT related expenses. Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs. Support accountability through coordinating project evaluation activities and assisting staff and DHMTs in their efforts to collect and analyze project data per specified mechanisms and tools. Collaborate with local partner(s) to prepare reports per the established reporting schedule. Build and maintain a project GIS database mapping malaria burden, facility supervision reach, and programmatic gaps across the five priority districts, producing monthly programme maps and spatial analyses to support geographically targeted decision-making by the NMCP and DHMTs. Partner with program staff to support integration and evolution of digital solutions in improving program implementation. Support building capacity of program staff by supporting use and integration of digital data collection tools with ICT4D solutions (i.e. Red Rose, CommCare, Power BI and ArcGIS) to facilitate and track participant registration and in-kind, cash or voucher assistance distributions. Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met. Basic Qualifications: Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.

Expérience

Two years work experience in a position with similar responsibilities. Experience in health information systems, granular data analysis, dashboard design and deployment, database systems, digital platform administration, software maintenance (frontend/backend), user support and/or system documentation. Preferred Qualifications: Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified. Demonstrated capacity in management of network/server software and hardware devices and platforms. Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies. Experience with ITSM and systems management tools preferred.

Knowledge, Skills and Abilities: Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus. Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner. Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions. Able to maintain confidential information. Proactive, resourceful, solutions-oriented and results-oriented. Basic understanding of business analysis concepts and best practice. Demonstrated experience building ICT capacity with professional staff. Required Languages – Strong written and oral communication skills in English required. Proficiency in English and Krio is preferred. Travel – Must be willing and able to travel up to 25%. Agency REDI Competencies (for all CRS Staff) Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results. Personal Accountability – consistently takes responsibility for one’s own actions. Acts with Integrity – consistently models values aligned with CRS Guiding Principles and mission and is considered honest. Builds and Maintains Trust – shows consistency between words and actions. Collaborates with Others – works effectively in intercultural and diverse teams. Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things. Agency Leadership Competencies: Lead Change – continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others – builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset – understands role in translating, communicating, and implementing agency strategy and team principles. Supervisory Responsibilities: Yes Key Working Relationships: Internal: MEAL Manager, Technical Advisor II, District coordinators, Field Officers, Technical Advisors in other REACH implementing countries, Country Operations. External: REACH Project Prime Recipient, other consortium members, Sierra Leone Government (Ministry of Health, National Malaria Control Program), other Malaria and health partners in Sierra Leone About Us Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States of America to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS works with church and non-church organizations to assist the poor, vulnerable and disadvantaged on the basis of need, regardless of creed, ethnicity or nationality. CRS is the Major Subcontractor of the USG-funded contract led by PATH for the project titled “PMI REACH Malaria (Reaching Every At-Risk Community & Household with Malaria Services).” CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct. CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm. CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices. CRS is an Equal Opportunity Employer. By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics. Also send a copy of your application package to the desk Officers, Ministry of Employment and Social Security, New England and Extension Offices in Applicants’ Locations

Responsabilités

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. To apply, please send in your application, updated CV and a cover letter to the email below: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] on the subject/heading: ICT Officer. Closing Date for the receipt of application packages is Wednesday 18 th August 2026 , at 17 : 30 .

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]

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Many African recruiters scan for Power BI first. In your CV, lead with a concrete example proving you excel at this. For CRS, mention how your skills directly solve a challenge their health sector faces. Show, don't just claim.

International NGO — NGO recruiters read your cover letter to assess your understanding of the humanitarian mission, not just technical skills. Show you know the country field context and the specific challenges of this sector.

Professional registration — Clearly state your training institution and its accreditation. For NGO health roles, additional community health or emergency care training is often decisive.

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