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Sandi Mining & Construction Tanzania Limited is seeking a highly skilled Drill Product Master to oversee and enhance drilling operations within the organization. The ideal candidate will possess extensive technical expertise in drilling equipment and methodologies, coupled with a deep understanding of product performance optimization. Responsibilities include providing expert guidance on drilling solutions, ensuring equipment reliability, and driving process improvements to maximize operational efficiency. Additionally, the role demands proficiency in troubleshooting complex drilling challenges, collaborating with cross-functional teams, and maintaining adherence to safety protocols. Applicants must meet stringent qualifications, including relevant industry experience, a strong academic background in engineering or a related field, and demonstrated leadership in product management. Sandvik Mining and Rock Solutions Our Company and Culture Sandi Mining and Rock Solutions (SMR) stands at the forefront of the mining and construction industries as a premier global provider of equipment, tools, spare parts, service solutions, digital innovations, electrification technologies, and sustainability-focused advancements. Our competitive edge stems from the expertise of our 17,000 highly skilled employees—dedicated professionals who have propelled us to our current leadership position and serve as key representatives of our brand and corporate culture. To sustain our momentum and ensure we continue to recruit, engage, and develop exceptional talent aligned with our strategic goals, we are transitioning to a more employee-focused, digitally driven, and agile operational model. In alignment with Sandi’s Advancing to 2030 strategy, we are guided by five key objectives—fostering growth, driving innovation and digitalization, ensuring profitability, and cultivating high-performing teams—with sustainability integrated into every aspect of our work. Our commitment is further reinforced by our core values: collaboration through Winning Together, intellectual curiosity, a strong sense of responsibility, and an unwavering focus on the customer. We are currently seeking a Drill Product Master to join our team in Tanzania. If you are eager to contribute to a dynamic and forward-thinking environment, collaborate with exceptional professionals, and help establish industry-leading best practices on a global scale, we invite you to take the next step in your career with us. What we do? In our Sales Area, we oversee sales and service operations across the Tanzania market. Our revenue streams are diversified between the mining and construction sectors, while our clientele spans from multinational corporations to small and medium-sized enterprises, including both end-users and authorized dealerships. Driven by passion, deep expertise, and a forward-thinking approach, we consistently deliver exceptional customer experiences to ensure their complete satisfaction. The role You will become part of the Sales Area in Tanzania, a division positioned for substantial expansion by increasing market share and delivering tailored solutions that precisely meet customer requirements. Serving as the primary technical liaison, you will facilitate seamless two-way communication between the Sales Area and EQ Product Line/Factory, driving the development, maintenance, and growth of innovative product solutions with compelling value propositions from Sandi. Working closely with Key Account Managers, Service Managers, the Logistics – Parts & Services Division, Order Desks, Equipment Business Line Managers, and both internal and external stakeholders ensures seamless coordination and effective execution of tasks. Here is the professional paragraph: This role encompasses a comprehensive overview of the primary responsibilities and accountabilities associated with the position. Deliver precise evaluations regarding the Machine Life Operating Cost (BLOC) to stakeholders. Proactively and reactively investigate warranty claims to enhance customer satisfaction while delivering detailed feedback to the Service Manager. Conduct comprehensive root cause analyses and troubleshoot issues exclusively for second-line products. Gather and document technical feedback from the Sales Area for entry into the designated database. Based on analytical insights from reports, provide strategic recommendations aimed at enhancing customer satisfaction and optimizing operational processes. Adjust systems on client equipment as required to ensure optimal performance and functionality. Proactively identify and implement innovative solutions to eliminate recurring issues and enhance operational efficiency. When requested, offer guidance on applications to sales personnel and evaluate operating cost proposals. Responsibilities include assuming technical and application ownership throughout the market introduction of new products and product versions, as well as the phased discontinuation of legacy products. Perform product launch activities, execute testing protocols, and oversee commissioning procedures to ensure seamless operational readiness. Provide assistance in operational readiness initiatives for extensive projects. Provide technical assistance throughout the New Product Development (NPD) lifecycle to ensure seamless project progression and adherence to specifications. Provides after market assistance to Equipment divisions and Sales Areas. Prepare and implement all activities in strict adherence to SHE standards, regulations, procedures, directives, and guidelines while fostering awareness and addressing any deviations. Experienced professionals will provide coaching, mentoring, and training, ensuring effective knowledge transfer between the production facility and the Sales department. Collaborate closely with the Parts & Services division, overseeing technical aspects of training initiatives within the designated Sales Area. Ensure all duties are executed in alignment with established standards while strictly complying with the Company’s Policies and Procedures, encompassing those governing Safety, Health, Environment, Quality, and Community Relations. Your Profile To excel in this role, candidates must possess a trade qualification or equivalent expertise in mechanical, electrical, and hydraulic systems. You should possess significant experience within the underground mining sector, with at least seven years dedicated to maintaining Sandi underground drilling equipment. A thorough grasp of underground machinery, operational principles, and industry best practices is essential, along with in-depth familiarity with the Sandi product lineup. You should possess strong communication and customer service skills, coupled with the ability to foster long-term relationships, in addition to your technical expertise. Any prior training experience or relevant qualifications will be viewed as advantageous. Aligning with our unwavering commitment to zero harm—extending to our workforce, the environment, customers, and suppliers—is essential. What is in it for you? We offer a highly competitive salary, complemented by comprehensive benefits that include site and travel allowances.
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