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Baki Beauty recrute un Customer Experience Agent en contrat à temps plein. Basé au Kenya, ce poste est idéal pour un professionnel passionné par le service client et prêt à s'investir dans une entreprise innovante dédiée à la beauté.
Notre mission est d'offrir aux femmes noires d'Afrique une expérience de vente de produits de beauté de classe mondiale, inclusive, valorisante, culturellement pertinente et de la plus haute qualité. La marque Baki repose sur la conviction que la beauté constitue un socle solide pour l'expression de soi, transformant ainsi notre entreprise en un mouvement inspirant.
Nous recherchons une personne qui :
a de l'expérience dans le service client ou l'expérience client ; une expérience en centre d'appels est un atout ; s'épanouit dans un environnement dynamique ; fait preuve de professionnalisme, d'empathie et est orientée vers les solutions ; est prête à commencer immédiatement.
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In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Baki Beauty, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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