MA
Professional Administrative Support Specialist
Freelanceabout 1 month ago
Job Description
Lusaka
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
We are in search of skilled Customer Service Representatives who exhibit confidence, strong communication abilities, and a dedication to customer satisfaction to assist clients with inquiries concerning debt settlement and account resolution. Responsibilities: Respond to customer inquiries with professionalism and confidence through telephone interactions. Clearly and accurately explain debt settlement processes, account details, and the available options to clients. Demonstrate attentive listening to accurately grasp customer issues and deliver suitable solutions. Address customer concerns with well-reasoned responses and persuasive counterarguments, always adopting a consultative stance to ensure alignment with their needs. Establish strong connections promptly and foster engaging, constructive dialogues with customers to enhance productivity. Respond to customer inquiries and resolve concerns with a compassionate, professional, and assured approach. Assist customers in determining the most suitable course of action to resolve their account-related inquiries. Accurate documentation of customer interactions and their outcomes must be maintained at all times. Handle intricate customer issues by promptly forwarding them to the relevant team as needed. Demonstrate a consistent ability to exceed established benchmarks in customer service, quality assurance, productivity, and overall performance metrics. Ensure strict adherence to established company protocols, regulatory compliance mandates, and established customer communication guidelines. Requirements: A diploma or Bachelor’s degree in Business, Finance, Communications, Marketing, or a related discipline is preferred. At least one year of prior experience in a customer service or call center environment is necessary. Professional experience in debt settlement, resolution, collections, financial services, or account servicing is highly preferred. Preferred candidates will have prior experience in handling customer objections, retaining accounts, or engaging in consultative discussions.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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