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Job Title: Content Moderator (Trust & Safety Specialist) Location: Remote (Global) The Content Moderator is tasked with evaluating and overseeing user-generated content to uphold platform policies, legal obligations, and community standards. This position is essential in fostering a secure, respectful, and interactive online space by detecting and removing content that breaches guidelines, such as abuse, harassment, hate speech, misinformation, explicit material, or other harmful content. Key responsibilities include reviewing and addressing flagged content—spanning text, images, and videos—to ensure adherence to platform protocols, with particular emphasis on high-priority cases and complex scenarios requiring human evaluation. The role involves monitoring daily queues to identify emerging abuse patterns (e.g., novel spam tactics, organized hate campaigns) and promptly escalating findings to the Policy team. Additionally, the moderator will assess the effectiveness of moderation tools and propose workflow adjustments to enhance review efficiency without compromising accuracy, while maintaining a minimum 95% accuracy rate in decision-making. Participation in calibration sessions is required to ensure consistent policy application, and the moderator will provide actionable feedback to refine guidelines when ambiguities or real-world conflicts arise. Investigating content removals and account suspensions, the moderator will make final determinations on reinstatement requests, prioritizing fairness and due process. During critical incidents, such as graphic live streams or coordinated harassment efforts, the moderator will serve as a primary responder. Requirements: A minimum of two years of experience in Content Moderation, Trust & Safety Operations, or Community Management within a major tech or social media environment. The ideal candidate possesses a keen eye for detecting nuanced violations that automated systems may overlook (e.g., concealed hate symbols in visuals) and is proficient in moderation platforms (e.g., Hive, Based, Salesforce) alongside Google Workspace. Experience in managing surges in content volume during global events or viral trends is highly valued. Emotional resilience is critical, as the role demands exposure to distressing material (e.g., violence, hate speech, adult content) and the implementation of strategies to maintain digital well-being. A strong grasp of regional differences, cultural sensitivities, and historical contexts is necessary, along with the ability to discern between hate speech and protected political expression or between extremist content and legitimate journalistic material. The candidate must demonstrate a history of sustaining quality standards while processing a substantial volume of content (e.g., 8
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