Digital Platforms & Channels Support Manager

Formation / Diplômes

Reporting Line DIRECTOR OF ICT Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1 Job Purpose We are responsible for deploying innovative solutions, enhancements, and integrations while delivering second-level support across all digital banking channels, including Internet Banking, Mobile Banking, Agency Banking, USED, and other self-service platforms, to guarantee high availability and a seamless customer experience. Additionally, we enhance card and payment systems while providing second-level support for ATM/POS switch infrastructures, card production and management systems (covering Debit, Credit, Prepaid, and more), as well as integrations with national, regional, and international payment networks such as Visa, Mastercard, UnionPay (CUP), Repay, and other payment schemes. Our role involves designing, implementing, enhancing, and maintaining integration platforms, APIs, Enterprise Service Bus (ESB) architectures, middleware, and microservices to enable secure, reliable, and scalable connectivity between banking systems, digital channels, third-party providers, and partner ecosystems. Furthermore, we provide second-level operational support for these platforms and integrations, oversee incident resolution, problem management, performance monitoring, and ensure compliance with service level agreements, security protocols, and business continuity measures. Principle Responsibilities Spearhead the strategic development, execution roadmap, operational availability, performance optimization, resilience enhancement, and ongoing improvement of all digital banking channels, ensuring meticulous alignment with overarching business objectives and digital transformation initiatives. Spearhead the widespread adoption and optimization of Mobile Banking, Internet Banking, Agency Banking, Merchant Portals, Corporate Digital Banking, Self-Service Platforms, and Open Banking solutions, while enhancing overall customer experience and service performance across these digital channels.

• Oversee the strategic direction of card management systems, ATM and POS platforms, card production systems, and all debit, credit, prepaid, virtual, and digital card products. Spearhead integration and certification initiatives in collaboration with card schemes, payment networks, national switches, and regional payment ecosystems. Ensure the security, compliance, scalability, and adaptability of card and payment platforms to seamlessly accommodate evolving payment technologies. Oversee the Enterprise Service Bus (ESB), API Management, Open Banking, and enterprise integration platforms, championing an API-first architecture alongside the development of reusable services.
• Develop and implement integration governance standards to facilitate smooth interoperability among core banking systems, enterprise applications, fintech partners, government platforms, and subsidiaries. Collaborate closely with business units, digital banking teams, product owners, and subsidiaries to develop and implement cutting-edge digital products and enhancements.

Autres informations

• Lead the implementation and integration of cutting-edge solutions, including Embedded Finance, Digital Wallets, QR Payments, Instant Payments, and AI-driven customer service platforms, to foster widespread adoption across the organization. Drive proof-of-concept projects and innovation initiatives designed to enhance business expansion, streamline operational processes, and deliver measurable customer value. Provide round-the-clock operational support, implementing proactive monitoring and observability measures, while managing incidents, ensuring service continuity, and conducting capacity planning, performance optimization, and resilience testing across all digital platforms. Lead and oversee a diverse portfolio encompassing digital channel, card, and integration programs, strategically aligning initiatives by evaluating their value, customer impact, risk exposure, and potential benefits to ensure optimal outcomes. Ensure adherence to Software Development Life Cycle (SDLC) protocols, change management frameworks, release management processes, architectural standards, cybersecurity protocols, Payment Card Industry Data Security Standard (PCI-DSS) mandates, data protection regulations, card scheme directives, and guidelines stipulated by the Bank of Tanzania. Embed security-by-design principles into every solution and proactively mitigate technology risks that impact customer-facing platforms and services. Oversee key partnerships with vendors, fintechs, service providers, and integration partners, with a focus on maintaining strong Service Level Agreement (SLA) adherence, high service standards, and strict contractual compliance. Develop and oversee CAPEX and OPEX budgets while spearheading cost optimization initiatives through automation, platform consolidation, service rationalization, and the strategic deployment of technology investments.

Foster the development and leadership of a top-performing team by implementing strong performance management, enhancing team capabilities, strategizing succession plans, and cultivating an environment of innovation, accountability, continuous learning, and service excellence. Qualifications Required A bachelor’s degree in information and communication technology (ICT), Computer Science, Information Systems, Software Engineering, Computer Engineering, or a closely related discipline is required. A master’s degree in computer science, information technology, software engineering, telecommunications, engineering, business information systems, or a closely related discipline is required.

• A minimum of seven years of expertise in banking technology or digital banking environments is required. With a minimum of three years of senior management experience overseeing Digital Channels, Payments, Integrations, or Cards platforms, candidates should bring a proven track record of leadership in these domains. Professional certifications such as ITIL/CUBIT, ISO 27001/PCI-DSS, TOGA, PMP/PRINCE2, Agile/Scrum, CASM, or CISSP are advantageous qualifications for this role. Demonstrated success in overseeing expansive digital frameworks spanning diverse geographic markets or organizational entities. Proficiency in Mobile Banking, Internet Banking, Agency Banking, API Platforms, Card Management Systems, ATM/POS Switching Platforms, and Open Banking ecosystems is highly desirable. Proficient in cloud-native platforms, containerization technologies, Kubernetes, Rancher, API Gateways, and enterprise middleware systems. Demonstrated success in overseeing strategic technology vendors and executing large-scale transformation initiatives. Proven track record of successfully navigating and operating within stringent regulatory frameworks specific to the financial services sector. Professionals should possess in-depth expertise in Digital Banking Platforms, Omnichannel Banking Architecture, Card and Payment Ecosystems, Open Banking initiatives, API Management strategies, and Enterprise Integration Platforms—particularly ESB frameworks.
• Demonstrates a comprehensive grasp of Digital Product Delivery, Enterprise Architecture principles, Agile delivery methodologies, and Develops practices. Professional candidates should possess a strong understanding of IT Service Management (ITIL), Banking Operations and Regulations, Technology Risk Management, and Cybersecurity frameworks. A proven ability to lead digital transformation initiatives, coupled with expertise in strategic planning, program and portfolio management, and data-driven decision-making is essential. Seasoned professional with a strong background in overseeing financial and budgetary operations, negotiating and administering vendor agreements, and leading incident response and crisis mitigation initiatives. Demonstrates exceptional proficiency in stakeholder engagement, negotiation, influence, communication, and presentation, with a proven capacity to interact persuasively at the executive level. CRDB Commitment CRDB Bank is committed to fostering sustainability and ESG (Environmental, Social, and Governance) principles and actively seeks candidates who align with these values. Additionally, the Bank is dedicated to cultivating a diverse and inclusive work environment, strongly encouraging applications from qualified women and individuals with disabilities. CRDB Bank does not impose any fees for submitting applications or for processing them. recruitment Processes and any payment requests should be disregarded, as they are not aligned with the bank’s established protocols. Recruitmentservices Only Shortlisted Candidates will be

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