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Job offer – Responsible for after-sales service (SAV).
Marketing Sambe, a subsidiary of Électroménagers Longueuil (Canada), is looking for a Service Manager (SAV).
Education / Qualifications
The successful candidate will receive comprehensive training from our Canadian teams to master our procedures, tools and how we serve our clients.
Job information
Location
Location Mamelles, Dakar – Senegal
Trial period: 3 months
Salary: 150,000 FCFA
Hours: 12 to 9 p.m.
Entry: As soon as possible
Job description
The position holder is responsible for providing professional and efficient after-sales service to our Canadian customers.
Experience
He takes care of customer requests, keeps track of files with the different departments of the company and ensures to offer a quality customer experience.
Responsibilities
Respond to calls, emails and messages from customers.
Open, update and track service records.
Analyze customer requests and propose solutions in line with company policies.
Follow up with the various departments (delivery, guarantee, service, administration, etc.).
Other information
Inform clients of the evolution of their file.
Make reminders when necessary.
Maintain complete and accurate file notes.
Report any recurring issues to improve our processes.
To offer a courteous, professional and customer-oriented service.
Candidate profile
Minimum of 2 years experience in customer service, after-sales service, call center or similar position.
Excellent command of French, both orally and in writing.
Intermediate level of English.
Good command of Excel, Google Sheets, Outlook and IT tools.
Excellent ability to organize and manage priorities.
Good judgment and ability to solve problems.
Ability to work under pressure while maintaining excellent customer service.
Experience in the field of appliances, logistics or delivery is an asset.
We are looking for someone who is:
You will join a growing Canadian company where your work will have a direct impact on the satisfaction of our customers. You will work in a stimulating professional environment, receive comprehensive training and have the opportunity to develop your skills as part of a dynamic team.
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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