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Customer Service Officer
Lions Sightfirst Eye Hospital recrute un Customer Service Officer pour rejoindre son équipe. Établi en 1997, Lions Sightfirst Eye Hospital est l'un des principaux hôpitaux ophtalmologiques d'Afrique de l'Est et centrale. Situé dans le quartier paisible de Loresho, à 25 minutes du centre-ville de Nairobi, l'établissement propose également des services de soins dentaires, ORL et de diabète.
Type de contrat : Temps plein
Lieu : Loresho, Nairobi
Qualifications : Bachelor, BA/BSc/HND ou Diplôme
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Répondre aux problèmes des clients en temps opportun et conformément aux politiques de l'organisation.
Gérer un grand nombre d'appels et d'e-mails.
Utiliser toutes les formes de communication pour construire, maintenir et gérer la réputation de l'hôpital.
Communiquer clairement les messages clés aux clients pour assurer leur confort et maintenir leur bonne volonté.
Surveiller la publicité, mener des recherches sur les préoccupations et attentes des clients, et rapporter les résultats à la direction.
Assurer la liaison avec les collègues et les porte-parole clés tout en servant de lien entre les clients et les services.
Résoudre les demandes, questions et réclamations des clients en analysant les situations et en utilisant les ressources de manière efficace.**
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Bachelor ou Diplôme en Relations Publiques / Service Client d'une institution reconnue.
Capacité à gérer plusieurs tâches simultanément.
Excellentes compétences en communication et capacités de résolution de problèmes.
Une expérience dans un cadre hospitalier sera un atout supplémentaire.
2 ans d'expérience dans le même domaine.
Compétences interpersonnelles.
Professionnalisme et intégrité.
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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